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Ultane
Ultane
Participating Frequently
November 19, 2023

Unable to connect with LinkedIn on Adobe Express

  • November 19, 2023
  • 9 replies
  • 1018 views

In https://new.express.adobe.com/schedule/setup the connection with a LinkedIn account is not working. It was working, but when attempting to refresh the tokens, it is impossible to finalize the connection. Adobe manages to link to the LinkedIn account but fails to complete the configuration. Cookies have been cleared, and this has been tried on both Chrome and Firefox. On LinkedIn, access has been revoked, but nothing seems to work!

This appears to be a bug.

Any updates on this matter?

    9 replies

    miichael.smedley
    miichael.smedley
    Participant
    May 13, 2024

    Tried on multiple browsers and my phone and the same occurs. Then on LinkedIn, it says there's a connection?? weird. 

     

     

      David__B
      Adobe Employee
      David__B
      Adobe Employee
      June 21, 2024

      Hi @miichael.smedley

      I haven't heard of this exact issue before. Have you already tried removing LinkedIn and then going through the process again? It might also be worth testing if the same thing occurs in Chrome in incognito mode Test in incognito/private browsing mode https://adobe.ly/4bgAuhI If you're still not able to resolve it I'd recommend reaching out to and working with our support directly via https://adobe.ly/4cdWA5G


      Best,
      Dave

      Ultane
      UltaneAuthor
      Participating Frequently
      December 22, 2023

      comme indiquer precedement, le changement de navigateur à oui était fait !

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      December 4, 2023

       

       

      @Andy Lambert wrote: We're not seeing others report the same issue, so something is happening specifically for you

       

       

      See this thread for another user with the same issue: 

      https://community.adobe.com/t5/adobe-express-bugs/connection-failed/idi-p/14263098

       

      Jane

       

        Alexandre Becquet
        Community Expert
        Alexandre BecquetCommunity Expert
        Community Expert
        December 4, 2023

        Hello, peut être qu'en Français on va y arriver 😉

        Est ce que si tu essaie dans une fenêtre de navigation privée tu as le même résultat ?

        Andy Lambert
        Community Manager
        Andy LambertCommunity Manager
        Community Manager
        December 4, 2023

        Hi there, here is how you can capture your browser logs: https://www.google.com/search?q=how+to+find+your+broswer+logs&oq=how+to+find+your+broswer+logs&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIGCAEQIRgK0gEJMTAwNTNqMWo3qAIAsAIA&sourceid=chrome&ie=UTF-8 

         

        We're not seeing others report the same issue, so something is happening specifically for you, so we'll need to see some more detail. 

         

        Thanks!Andy
        Ultane
        UltaneAuthor
        Participating Frequently
        November 28, 2023

        I think we don't understand, if I try to share my browser lag, which weighs several thousand lines, I am not authorized to send it to you in PM, and I am not going to put it in public!

         

        The disconnection and reconnection was done, I even tried with another IP address, and it's still out of order!

        Andy Lambert
        Community Manager
        Andy LambertCommunity Manager
        Community Manager
        November 23, 2023

        I'm sorry, that wasn't completely clear to me. We're not seeing anyone else face this issue, and most often a total disconnection and reconnection fixes things. Can you share your browser logs for me please so we can see what's happening for you specifically?

        Thanks!Andy
        Ultane
        UltaneAuthor
        Participating Frequently
        November 22, 2023

        Just read, to see that I tried to reset the connection at LinkedIn also, I clearly indicate that I did it both ways, why offer to do it when I did it, if not is to show that we are not reading the message!

        Andy Lambert
        Community Manager
        Andy LambertCommunity Manager
        Community Manager
        November 20, 2023

        I'm sorry about this. Have you tried disconnecting the LinkedIn connection in 'Manage connections', rather than refereshing?

        Thanks!Andy
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