Participant

Unable to Download Video - Download Error

Forum|Forum|4 months ago
September 15, 2025
11 Antworten
403 Ansichten

I’ve been experiencing a recurring issue when trying to download video projects in Adobe Express. While I can successfully download static posts (images, graphics, etc.), videos that include footage from the Adobe Express media library consistently fail to download.

The error message simply says “Download Failed” without further details.

I’ve tried the following troubleshooting steps:

Switching browsers (Chrome, Edge, Safari)
Using incognito mode
Clearing cache and cookies
Restarting my device
Signing out and back into Adobe Express

None of these have resolved the issue.

Is anyone else facing this? Any suggestions or updates from the Adobe team would be greatly appreciated.

Thanks in advance!

A

A_TRS

Participant

I am having this issue also. Unable to download a MP4 but can download images. I tried incongnito, clearning cache and so on. Suggestions?

M

mahmoud_5524

Community Manager

Hi @defaultcjp51qwxmlln,

It looks like something in your network configuration is blocking access to one or more Adobe services. This could be caused by firewalls, ad-blockers, or network proxies.

If you’re using a managed or enterprise network, please check with your network administrator to ensure Adobe services are allowed through your connection.

Can you please follow the guidelines under the following link and see if this resolves the issue?

👉 https://helpx.adobe.com/enterprise/kb/network-endpoints.html

Thanks

^MM

D

defaultcjp51qwxmlln

Participant

I'm having the same issue when trying to export an .mp4, is there a resolution? We have an urgent deadline to meet and this is very problematic.

M

mahmoud_5524

Community Manager

Hi @wesleyw16271947 ,

I have sent you a DM can you please check and let me know?

ˆMM

wesleyw16271947

Participant

Hi there, I have come across the same issue getting the "Download Failed" prompt when exporting to MP4. I've tried the common troubleshooting steps as the OP. It seems to be a common problem from this thread.

Is there a known solution to resolve this issue?

M

mahmoud_5524

Community Manager

Hi @wesleyw16271947,

We’re sorry you’re having trouble exporting your video. 😔 To help us investigate, could you please share your project privately with edit access and include your Adobe ID? You can send it via a private message in the Adobe Express community. This will allow our team to look into the issue more closely.

Thank you for your help and patience!

^MM

B

BrickelleM

Known Participant

I'm having this same issue right now, really frustrating. What's going on!?

Tarun Saini

Community Manager

Hi @BrickelleM,

We're sorry to hear about this. Could you please share your file with me via private message with edit rights?

Private messages should be accessible from the envelope in the top right corner. This should be the direct URL https://community.adobe.com/t5/notes/privatenotespage

Regards,

Tarun

M

Mony ArandaAutor

Participant

Hello Dave,

Apologies for the delayed response. I’ve been managing the issue by downloading the videos through the app on my phone. I also tried duplicating the video to see if that would help, but unfortunately, it didn’t work.

Today, I ran into a similar issue with a PDF file. Is there a way to share the link of the video privately? It's the first time I'm doing this.

Thanks again for your support.

Best regards,

Tarun Saini

Community Manager

Hi @Mony Aranda,

Thanks for your response. Private messages should be accessible from the envelope in the top right corner. This should be the direct URL https://community.adobe.com/t5/notes/privatenotespage

Also, please let us know if this is happening with all files or with a specific one.

Regards,

Tarun

L

lieven279755457yfo

Participant

@Amitej S ; tried some downloads today and it seems resolved! Thx for Your support!

FYI, I'm working for a compagny. The internet connection is very staple. Of course, I can't figger out if there is/was any issue with our firewalls or other ICT related 'stuff' ... Most important, I can get back to my creation desk in AE 😉

Amitej S

Community Manager

Hey @lieven279755457yfo, I'm Glad it worked for you. Thanks for sharing this. I've shared some updates related to the shared project URL on the community DM. There seemed to be no issue with the project, but let us know if you face such issues going forward.

Best!

L

lieven279755457yfo

Participant

FYI ... no issues with other files I tried to download as mp4 ...

Amitej S

Community Manager

Hi @lieven279755457yfo,

Thanks for sharing this info! You may need to share the URL of the affected project with us to investigate this issue. I'll share the details internally and get back to you with more info. You can share the project URL with us via community DM

We'd then request edit access to the project via our test account for investigation.

L

lieven279755457yfo

Participant

Same issue here ... ;-(
Meaning, I can download it as mp4 without any error, but the result is a black screen. Nothing more ...
(FYI, the file is only 940kb, which looks very small to me ...)

I tried to create a dublicate, tried to download the video in lower resolution (although I need 4K), made some 'changes' to 'trigger' AE, added new slides, but without any progress on this.
It's part of my job to deliver signage content - on a daily base !!- for my department, so this is a very urgent call!!

Thanks for helping me asap!

Lieven (BE)

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