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Mony Aranda
Participant
September 15, 2025

Unable to Download Video - Download Error

  • September 15, 2025
  • 11 replies
  • 403 views

I’ve been experiencing a recurring issue when trying to download video projects in Adobe Express. While I can successfully download static posts (images, graphics, etc.), videos that include footage from the Adobe Express media library consistently fail to download.

The error message simply says “Download Failed” without further details.

I’ve tried the following troubleshooting steps:

  • Switching browsers (Chrome, Edge, Safari)
  • Using incognito mode
  • Clearing cache and cookies
  • Restarting my device
  • Signing out and back into Adobe Express

None of these have resolved the issue. 

Is anyone else facing this? Any suggestions or updates from the Adobe team would be greatly appreciated.

Thanks in advance!

    11 replies

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    David__B
    Adobe Employee
    David__B
    Adobe Employee
    September 15, 2025

    Hi @Mony Aranda


    I'm sorry to hear about your difficulties. Thanks for trying and sharing details about the troubleshooting you've already tried.

    I was also curious about these:
    - If you create a duplicate instance of the video file with the issue and try downloading the duplicate does it give the error too? 

    - Is the download issue limited to this video file or is this happening with others as well?
    - If the duplicate instance fails could you share the link with me privately?

    Thanks,
    Dave

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