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Mony Aranda
Participant
September 15, 2025

Unable to Download Video - Download Error

  • September 15, 2025
  • 18 replies
  • 1022 views

I’ve been experiencing a recurring issue when trying to download video projects in Adobe Express. While I can successfully download static posts (images, graphics, etc.), videos that include footage from the Adobe Express media library consistently fail to download.

The error message simply says “Download Failed” without further details.

I’ve tried the following troubleshooting steps:

  • Switching browsers (Chrome, Edge, Safari)
  • Using incognito mode
  • Clearing cache and cookies
  • Restarting my device
  • Signing out and back into Adobe Express

None of these have resolved the issue. 

Is anyone else facing this? Any suggestions or updates from the Adobe team would be greatly appreciated.

Thanks in advance!

    18 replies

    S
    seanpix
    Participant
    June 5, 2026

    I’m getting the exact same error message dowloading project videos. 

    Pleased fix this…..

     

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    June 5, 2026

    Hi ​@seanpix,

     

    Thanks for reaching out! We’re sorry to hear about this. Could you please let us know whether this is happening only with video files or with all files? Did you try using another browser to check if that helps? Did you try duplicating the file and trying again to check if that helps?

     

    If possible, can you share the URL of the file with me via private message with edit rights to investigate further?

     

    Regards,

    Tarun

    S
    savannah_4325
    Participant
    June 4, 2026

    Hi ​@Tarun Saini, I am also having this issue and have been dealing with it for some time. My company IT was not able to provide a solution. I am only able to download static images, but no video files. Can you please assist?  

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    June 4, 2026

    Hi ​@savannah_4325,

     

    Thanks for reaching out! We’re sorry to hear about this. Could you please let us know what happens when you try to download the video files? Do you get any error messages? If so, can you share the screenshot of the error?

     

    If possible, can you share the URL of the file with me via private message with edit rights to investigate further?

     

    Regards,

    Tarun

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      April 8, 2026

      Hi ​@KariAnn24142792e312,

       

      Welcome to the Adobe Express community! We’re sorry to hear about this. Thanks for trying the steps. Did you try duplicating the project to see if that helps? Could you please share the file URL via private message with edit rights so I can investigate further?

       

      Regards,

      Tarun

      KariAnn24142792e312
      KariAnn24142792e312
      Participant
      April 7, 2026

      I’m also experiencing this issue!!! I’ve tried all of the suggestions I’ve found here. Please help asap. I’m on a deadline.

        Tarun Saini
        Community Manager
        Tarun SainiCommunity Manager
        Community Manager
        March 23, 2026

        Hi ​@Holly312793958ybq ​@woodwoodwood96,

         

        Apologies for the delay. Are you still experiencing this issue?

         

        Regards,

        Tarun

        H
        Holly312793958ybq
        Participant
        March 13, 2026

        Has anyone managed to get through this issue? I am still not able to download videos but can download static images.

          woodwoodwood96
          woodwoodwood96
          Participant
          March 11, 2026

          I am having the same issue - i cannot download any mp4. Please help!

          I have tried the following troubleshooting: 

          • Switching browsers (Chrome, Edge, Safari)
          • Using incognito mode
          • Clearing cache and cookies
          • Restarting my device
          • Signing out and back into Adobe Express
            A
            A_TRS
            Participant
            March 12, 2026

            On my end, it started working again without me changing anything, which was strange. A couple of things that might help on your side are checking that everything is up to date, including your browser and Windows or macOS

              A
              A_TRS
              Participant
              January 30, 2026

              I am having this issue also. Unable to download a MP4 but can download images. I tried incongnito, clearning cache and so on. Suggestions?

                M
                Community Manager
                mahmoud_5524Community Manager
                Community Manager
                November 12, 2025

                Hi @defaultcjp51qwxmlln, 

                 

                It looks like something in your network configuration is blocking access to one or more Adobe services. This could be caused by firewalls, ad-blockers, or network proxies.

                 

                If you’re using a managed or enterprise network, please check with your network administrator to ensure Adobe services are allowed through your connection.

                 

                Can you please follow the guidelines under the following link and see if this resolves the issue?

                👉 https://helpx.adobe.com/enterprise/kb/network-endpoints.html

                 

                Thanks

                 

                ^MM 

                D
                defaultcjp51qwxmlln
                Participant
                November 12, 2025

                I'm having the same issue when trying to export an .mp4, is there a resolution? We have an urgent deadline to meet and this is very problematic. 

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