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We're working on your file. You'll be able to download it soon!

Forum|Forum|1 year ago
June 7, 2024
20 replies
23026 views

Hi could you help me? My working file is stuck and can't be downloaded

Collaboration

Participating Frequently

To update the thread, I had other pages on the project that needed to be deleted. Now it's working great. Thank you @Abhi.G @ ADBE

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Abhi.G @ ADBE

Adobe Employee

To keep this post updated, we were able to indentify a couple of problematic videos in one of @ackpack34's files. Deleting them allowed download to contiue.

As mentioned earlier, the team is working on making this (identifying problematic assets) easier. Thanks for your patience.

Abhi G

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ackpack34

Participating Frequently

I DM'd you, but it won't let me share. It looks like the same error.

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Abhi.G @ ADBE

Adobe Employee

Ok, thanks for the update. I sent you a DM for file-sharing too.

Abhi G

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ackpack34

Participating Frequently

An update is that the one I copied that worked, just now started to let me download.

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ackpack34

Participating Frequently

@Abhi.G @ ADBE , unfortunately, I have tried them all. As well as the app on my phone. None of them work.

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Abhi.G @ ADBE

Adobe Employee

Hi @ackpack34

Sorry to hear you are running into this pesky issue. I was wondering if one of the tips on this post help, for example, trying another browser or an incognito window of your preferred browser?

Thanks

Abhi G

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ackpack34

Participating Frequently

I am having the same issue as everyone else. I understand the need for the wait and have done that in the time I've used the system. However, at the moment, I have 3 different videos that I need to download that all are giving me the same notification. I have waited several days and still no luck.

One of the videos I duplicated and started slowly deleting things and trying to download after each deletion. I got down to where I had added a blank scene and it still wouldn't download.

I then tried going to a video I have downloaded before. It worked fine. But then I duplicated it to try and then add things to it slowly to get it to work. I get the message that it's working on the file now, even after just copying and not making any changes.

I'm really hoping we can get a better notification, but this doesn't make sense.

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Abhi.G @ ADBE

Adobe Employee

Ok, the fact that incognito works suggests that clearing site data (cache, cookies) from your regular browser might also do the trick; this will hopefully need to be done only once.

Your logs tell me that you are using Chrome. In Chrome, go to chrome://settings/content, then delete data for adobe.com (you can use the search field on the top right).

Let me know if that does/doesn't help.

Thanks

Abhi G