@Abhi.G @ ADBE I have the most severe case. No orange or red icons, it pops up a prompt when I leave the page.

This is what I have: "In the most severe (but rare) variation, for some reason, auto-save has stopped working. If you attempt to navigate away or reload the browser tab, you get the "Leaving so soon?" dialog"

chaimaa.7

Community Manager

Hello @Gabriel37244784c469. We are sorry for any frustration caused. This issue is rare but known, and our product team is actively investigating it to find a fix. In the meantime, we recommend manually saving your work frequently and avoiding navigating away from the page or switching tabs while editing, just to be safe. If you’re able to capture any screenshots or notice any patterns when this happens, please feel free to share them, that kind of detail is beneficial for our team as we work toward a fix.

Thanks,

Chaimaa

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Wayne29581466541a

Participant

I had the same problem when the "Enhanced Speech" feature was selected for the audio portion of my video. Once I turned that off, the video downloaded just fine.

Cheers!

M

Marketing Filliers

Participant

Hi,

I'm also facing this issue with every file I'm opening. These are all simple social media posts though without heavy files...

I tried your suggestions, switched from wi-fi to a stable cable connection but still nothing works...

Do you have other things I can do to be able to download/share my files?

D

d_0357

Participant

I have a fix that actually worked for me. With the project open in the browser, at the top left of the interface, click the File menu to the right of the Adobe Express, then click show Version History. Version History window will open up on the right side. On the versions list, click the + icon to create a new file based on one of those versions. When the new file opens up is when I was able to download my project. GOOD LUCK

K

karendinan

Participant

Jan 5, 2025 - This is still a problem in every browser I have.

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bennett_8164

Participant

Ok, but when I try to refresh it says changes will be lost

C

Chelsie32176493wzf6

Participant

I had the same issue and have been trying to figure out why this was happening. I found something that worked for me. I kept trying all the methods on this thread with no luck. Oddly enough, I tried watching my whole video from start to finish (to see if it helped "load" the video) and once I reached the end, I checked if I could download it and it worked. Hope this helps.

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