We're working on your file you will be able to download it soon error in Adobe Express

@jessie_8729 

Sorry to hear you are running into this issue. I checked your logs and sounds like the issue may be stemming from two Adobe Stock assets used in your Express files, with the following descriptions:

• Composition with piggy bank isolated on red background
• Black Friday urgency sale banner template

I can't tell what went wrong, but it's possible that deleting and re-adding these assets may fix the issue. If the issue persists after re-adding these assets, please let us know.

BTW, I totally understand how this could be your biggest frustration; this is also on the top of the list of issues that I have been trying to get prioritized (though I have limited say in the matter)

Thanks,

Abhi G

This is, by far, my biggest frustration with Adobe and I REALLY wish that it would get fixed.

Adobe

How are you not ashamed of yourself for not only managing to create the biggest piece of garbage software, not only taking something that was once the epitome of digital design software and destroying it, but also charging people more than before for this?

This issue is happening on the app, not the browser,how does that make sense when I'm working offline?

...and of course the so-called "Incognito" option. That too does not work! Nor does using different browsers.

Clearly it is from Adobe's end.

This has been going on for WEEKS! And I am still having the same problem.

1- I tried different browsers.

2- I tried different computers.

3- I tried even logging into a remote computer.

The same problem: "We're working on your file". How long is it going to take Adobe to "work" on my file?????

HELP!

Did anyone have any luck? I went through Neelamk's suggestions and double-checked that there were no files still uploading, and it still gives the errors and never downloads. Need this for a presentation.

Hello, 

I note this has been an error message for many people however the only answers appear to be "I will send you a DM to fix" from adobe staff so can someone from adobe please appear to do this. 

Many thanks, 

Tony