Try downloading from different browsers - Chrome, Firefox, Safari, Edge, etc.
Test in incognito or privacy mode. Here are instructions for Chrome https://support.google.com/chrome/answer/95464

Hope that helps,

Thank you,

Neelam

D

default36340299d6zrkd

Participant

It's always "working on file" but never finishes

Noeisbray

Participating Frequently

Yes sir, about an hour worth of footage. the whole idea of the app purpose for me is to make shorter videos. My video is 30gbs and when i readd it i gotta go through the whole uploading process again.

R

Robin25355378n4v8

Participating Frequently

Thank you Abdi.G I did have the problem with assets not loading (#2 on your list). That gives me the red triangle and exclamation point in the corner to alert me. However, the problem continued with photo assets. I did reload and have it work, but of course I get that "Leaving so soon" message, which alerts me to the fact that I could lose my changes (#3). When I have spent a good deal of time on something, this causes me to wait to reload out of fear that I will lose all my progress. If I run into the #3 problem again, I will let you know. Thank you!

A

Abhi.G @ ADBE

Adobe Employee

@Noeisbray

Orange icon suggests it's still uploading, but if it's been a long time, I'd consider re-adding. Are these particularly large videos?

Thanks

Abhi G

Noeisbray

Participating Frequently

Your app has tons of bugs but this one is about the loading screen bug. My video wont pop up. and i keep having to restart my video due to errors on your website like the "We're working on your file you will be able to download it soon" one. pretty much I cant see my video anymore. Even if I was to restart it and re-edit i would get the orange logo on the top left and it prevents me from downloading my video. I really need to do this soon.

Noeisbray

Participating Frequently

and when i unpause its not there anymore. I get the same message as robin tho

Noeisbray

Participating Frequently

What if my logo is orange?

A

Abhi.G @ ADBE

Adobe Employee

Hi folks,

Sorry to hear you are running into this issue. There are a couple of different root causes/variations I've seen of this symptom.

In the least severe variation, this symptom is short-lived. Waiting long enough, or reloading the browser tab fixes the issue.
In another varation, an asset you had added failed to upload or is still uploading. There should be a red warning sign / orange icon on that asset on the page. In that case, you can try to re-add that asset (delete and re-add, or replace with the same source)
In the most severe (but rare) variation, for some reason, auto-save has stopped working. If you attempt to navigate away or reload the browser tab, you get the "Leaving so soon?" dialog

Based on my logs, some of you are running into #2. Here are the problematic assets:
@Noeisbray: a video file named something like "pre [...] play..mp4"
@Robin25355378n4v8: videos file named something like "20 [...] 34224.mp4" and "20 [...] 3249.mp4"

Hope this helps identify the assets to re-add.

@Jazmin35631482au90, @ahmed37086943rqxs: I didn't see similar logs for you. If you are still stuck, please let me know.

Thanks,

Abhi G

Noeisbray

Participating Frequently

sorry i cant help, also same issue.

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