I am also experiencing issues and receiving the pop-up "something went wrong" message every time i work in adobe express. the refresh button doesn't help and i've signed out and back in, restarted my computer but it keeps happening and nothing seems to work. Please advise how to fix this soon please and thank you!

S

Surya34034423ca9s

Participant

We’ve encountered an unexpected problem. Try refreshing the page or return back to home.

UUID: f4e8a06a-0445-4e64-921c-aedc0fb6df5

M

m_8650

Participating Frequently

Hope it will be solved asap.

I am on a deadline.

Very frustrasting this.

Amitej S

Community Manager

Hey everyone! We worked on fixing this issue. Can you please try again and confirm if you're still getting this error? You may want to clear the cache/cookies once before trying again.

Do let us know how it goes!

Best!

Amitej

G

gavin_5669

Participant

type of version: Mobile

iOS: 18.2

app version: 26.7.0

type of version: Website

windows version: 9

steps to produce the problem:

1. open any project

2. start editing and adding text

3. repeat step 2 until the error message pops up.

Error mesage: "We’ve encountered an unexpected problem. Try refreshing the page or return back to home."

Error code(s): "UUID: 1d50d2f7-1af3-476f-9725-c540cef0c79b", "UUID: 60d251ef-83ca-4035-b02c-fc6f1d5916cd"

this occurs on mobile app and website.

upon reloading the page it will work for aproximetly 1 miniute before the same error message pops up again but with a DIFFRENT error code.

Any way to fix this?

Steve Kelly

Known Participant

Hi all,

Ive been using Adobe Express for the last few months now with no real issues. Today I get a persistent 'Unexpected Problem' error. I cant seem to resolve it and am looking for some help.

I tried the following.

Different browser, restart everything including Broadband hub, Turned off firewall, tried WiFi and Ethernet. It just wont go away and I can cant do any work as it happens every minute or so.

Many thanks

A

Aloha_Regbi6185

Participant

Hi, I have the same issue, even with different designs for different files... since 1 hour. Cannot Copy/paste anything, and this message appears as well.

F

frank_3465

Participant

Hi
I have been working on a presentation since two weeks.
Now suddenly every minute I get this error "UUID: 069c6991-b461-485b-b8ef-efe362d5384c"

What can I do to get rid of this problem?
Have a nice day.

G

game_6502Author

Participant

Both the Web and App getting the same error for past 3 hours

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