Participant

We’ve encountered an unexpected problem

Forum|Forum|1 year ago
December 13, 2024
27 replies
2875 views

Hi,

We’ve encountered an unexpected problem. Try refreshing the page or return back to home.

UUID: 8ae8b08c-ba7f-46af-b43d-60938dfc8e75
(Getting this error and unable to edit and export the file)

Show previous replies

Z

zareenkazi_

Participant

Hello Chaima,

I'm also experiencing the same issue.

Participant

Participant

additional note: I'm using the browser version of adobe express; its a flyer sized project file with lots of images, links, text, etc.

M

m_8650

Participating Frequently

I am not trying to export anything.

When working in Adobe Express on our document after 1 minute it collapse.

Use AE on desktop windows and my colleague on the mac. Both has this bug.

Does not matter if you are editing or exporting the bug appears within 1 minute.

S

Scott35513572dmqw

Participant

I'm receiving the same error message w/ a different error code: UUID: 0a85ea97-7eb7-4ae6-a753-ce5b39cd27e5. It started when i was using the generative image tool and it choked ("window not responding"). I had a new file open using the generative image tool. However, now my large project files (97 pages and ~ 100 hi res images) get the above error massage as soon as I go to the 'view all pages' view and all the image files load. I've rebooted, logged out, cleared my cache, but no luck. My smaller project files (8 pages, ~ 4 hi res images) do not seem to have the same issue. Any suggestions?

M

m_8650

Participating Frequently

We have the same problem for over 2 hours now.

Very frustrating!!

chaimaa.7

Community Manager

Hi @m_8650. Thank you for reaching out. Could you please provide more details about the issue you're experiencing? For instance:

What kind of file are you trying to edit or export?
Are you using Adobe Express on the web, desktop, or mobile app?
When did the error occur (e.g., while editing, saving, or exporting)?

This information will help us better understand and resolve the issue.

Thank you!^CA

D

default87nawn3hdidg

Participant

1:) web express for macbook pro

https://new.express.adobe.com/id/urn:aaid:sc:US:a17478cf-a9e8-4dd4-846b-d7d292405f9e?category=search

link to current worspace and failure code.

2:) macOS Sequoia 15.1.1

3:) noticed error code will immediately result if using copy/paste, both mac short keys AND via clicking commands via screen/website screen.

4:) expect to complete graphic related work in timely and productive manner, yet here i am.

while mid-project my screen keeps sending this error code and rebooting or "back to home" are only options. highly frustrating and time consuming, error code screenshot also shown. WAYYY to much money spent on all adobe platforms to deal with this kindergarten coding junk.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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