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Sortiraparis
Participating Frequently
July 22, 2025

Why is the logo not displayed anymore during the loading screen nor the loading message?

  • July 22, 2025
  • 6 replies
  • 995 views

Hi everyone,

 

I used to see my logo during the loading step here https://new.express.adobe.com/webpage/w50rNjPKydZUL (as well as a "Loading" message). The last time was some days ago.

 

But now I can't see the logo nor the "Loading" message anymore (not on mobile nor on desktop/laptop, not in portrait nor in landscape mode). However, the Header/Footer option has been checked in the Publish section of my Adobe Express file  (when I click on "Share" then "Publish to Web", I do have the Header/Footer option turned on).

I tried to "reset" by deleting the logo, by putting a larger or smaller one (in pixels), by switching between themes before coming back to the initial one, etc. but nothing worked 😞

Would you know the reason for this bug to happen?

 

Thank you a lot for reading.

Best regards,

    6 replies

    S
    SortiraparisAuthor
    Participating Frequently
    September 12, 2025

    Hi, it works now indeed, but why did it take so long to fix such a seemingly small bug? 😞 I'm afraid that the same bug will come back again soon 😞 

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    August 22, 2025

    Hi @Sortiraparis 

     

    We are seeing the logo when the project loads now. Are you seeing it too? If not, please try these steps



     

    S
    SortiraparisAuthor
    Participating Frequently
    August 12, 2025

    Hi @Amitej S the logo was showing, not anymore, it looks like the issue has reappeared 😞

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    August 12, 2025

    Hi @Sortiraparis,

     

    Thank you for letting us know. We’re sorry to hear the logo issue has reappeared on the loading screen. Our team is already looking into this, and we’ll update you as soon as we have a fix.

    We appreciate your patience and understanding.

     


    ^MM

    S
    SortiraparisAuthor
    Participating Frequently
    August 12, 2025

    Hi @Amitej S it works now with the logo, but I don't see the loading message anymore, anyway, it's still good as we can write the "loading message" in the logo image file 🙂 Thank you for solving this issue

    C
    ColbyB60656
    Participant
    July 24, 2025

    Hello,
    I'm having a similar issue with my Adobe Express webpage. In Preview mode, my logo appears above the loading bar, the header appears upon rollover, and the footer contains my logo. When I Republish, Header/Footer toggle is on. On the live site, there is no loading bar logo, no header, and the footer is a blank, dark-gray background. The issue repeats upon cache clear, viewing in incognito mode, and switching browsers (Chrome/Safari). 
    Is there anything I can do to remedy this issue, or is this a system-wide issue?

    S
    SortiraparisAuthor
    Participating Frequently
    July 24, 2025

    Hi @ColbyB60656 

    @Amitej S of Adobe is working on this issue to debug. He is using my AE project to test. He will keep us updated here soon.

    Best

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    July 25, 2025

    Hi all, our team has identified the issue and will work on resolving it. We'll update you once the fix is released. Until then, we appreciate your patience and support. 

    Thanks! 

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    July 22, 2025

    Hi @Sortiraparis,

     

    Welcome to the community! We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

     

    Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

     

    If the above-mentioned steps don't work,  please make sure that the network endpoints listed on https://adobe.ly/4a7ZI2M are allowed.

     

    Let us know if that helps.

     

    Regards,

    Tarun

    S
    SortiraparisAuthor
    Participating Frequently
    July 22, 2025

    Hi Tarun,

    I am sorry I forgot to tell previously, yes I had tried everything: new browser, incognito mode, clearing cache of last 4 weeks.

    "If the above-mentioned steps don't work,  please make sure that the network endpoints listed on https://adobe.ly/4a7ZI2M are allowed." --> about that, where should I go to make those network endpoints allowed? And even if allowing those network endpoints would work, I can't ask the viewers of my Adobe Express page to do the same thing 😞 That would solve (if it works) only the issue for me right?

    Does this issue have something to do with this bug?
    https://community.adobe.com/t5/adobe-express-discussions/fixed-adobe-express-outage-july-17th-2025/td-p/15418607

    Thank you a lot for your help.

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    July 23, 2025

    Hi @Sortiraparis, thanks for the additional info. I want to tell you that the outage was for overall Adobe Express services for some users, and it seems to be unrelated to the issue you're facing. I've reached out internally to check for this and will let you know one we have info about it. 

     

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