FIXED -❗Adobe Express outage❗July 17th, 2025

[Amitej S]

Hi Everyone!!

We experienced an outage affecting Adobe Express on both mobile (iOS & Android) and web. Some users may have encountered app loading issues, with the screen stuck displaying the Adobe Express icon.

Our team worked on fixing the issue, and you can check its status here: https://status.adobe.com/products/503465/202507170018

We apologize for the frustration, and thank you for your patience.

[matt_1155]

I used Adobe Express earlier today on my iPhone and it was fine. Now it won't load, just says 'personalising experience' then hangs. I can't get it to load on a Macbook either so it can't just be an iOS app issue. I tried re-installing the app, turning wifi off and using data etc but no joy. Any ideas?

[mahmoud_5524]

Hi @matt_1155,

Thanks for reaching out — and we're really sorry for the trouble!

Our team is currently investigating this issue. We appreciate you already trying several steps. In the meantime, could you let us know which iOS and macOS versions you're using? This will help us narrow things down.

We’ve escalated your case internally and will keep you updated as soon as we have more information. Thanks for your patience!

^MM

[Anna36744598drgi]

I've had exactly the same issue with non iOS (windows). I've tried loading Adobe Express on various different browsers on my laptop, Chrome/Edge/Firefox, all seem to be down, it just never loads.

[Anna36744598drgi]

Just this for 20 mins....

[mahmoud_5524]

Hi @Anna36744598drgi,

Our team is currently investigating this issue and will keep you updated as soon as we have more information. Thanks for your patience!

^MM

[Tibère2944833054nn]

Same probleme her using express from window / Chrome. I tried to clean cash / data / cookies. Turn off my pc, quit my add block, use in icognito, nothing work it look like a internal problem 

[matt_1155]

I'm on iOS 18.5 on an iPhone 13 and Sonoma 14.3

[mahmoud_5524]

Hi Everyone,

Thank you for letting us know and for sharing the details — we really appreciate it! We're already aware of the issue and our team is actively working on a fix. We'll keep you posted with any updates. Thanks again for your patience and support!

^MM

[mahmoud_5524]

Hi @sharp_Melody5904,

Thank you for letting us know and for sharing the details — we really appreciate it! We're already aware of the issue and our team is actively working on a fix. We'll keep you posted with any updates. Thanks again for your patience and support!

^MM

[sharp_Melody5904]

Hi exactly the same here  iOS 18.5 on an iPhone 14 Plus and Sequoia 15.5

Thanx for your help

[Tibère2944833054nn · Accepted solution]

its now working thank you 

[mahmoud_5524]

Thanks, everyone, for your patience! The issue with Adobe Express not loading on iOS and MacBook has now been resolved.

Please restart your device and try opening the app again — it should be working as expected. Let us know if you’re still experiencing any issues!

[matt_1155]

It's working again but now all my projects seem to use premium assets, even if I create a new one, which has made it impossible to do anything

[Tarun Saini]

Hi @matt_1155,

Welcome to the community! We're sorry to hear about this. Could you please try signing out and signing in again to check if that helps?

Let us know how it goes.

Regards,

Tarun

[maria_fernanda_4138]

I still have the problem. I enter to adobe express, go to my stuff and traing to edit a video but pop up a signal of "something went wrong" 😞

[Tarun Saini]

Hi @maria_fernanda_4138,

Welcome to the community! We're sorry to hear about this. Is this happening with all projects or just specific to this one? 

Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

Regards,

Tarun

[6526911]

Hi, is there an outage now.  Specifically for captioning.  I can't upload any videos to be captioned.  Thank you!

[Amitej S]

Hi @6526911, as on now there is no outage specific for caption video. Our team is looking in to it and will let you know about our findings. You may follow this community thread for more relevant information: https://adobe.ly/44M0vFG

Thanks!

[25713741q51v]

Adobe Expressで動画を作成していました。
作成中だった全4ページのうち、2ページしか残っていません。
「バージョン履歴」も遡って確認しましたが、確実にその時間に作業していたにもかかわらず、データが全く残っていませんでした。
※ダウンロードしたデータが残っているので、制作していたのは間違いありません。
 
同じような経験をされた方はいらっしゃいませんか？
「時間が経てば復旧する」などどんなことでもいいので

解決策なども含めご存じの方がいらっしゃいましたら教えてください。

何のためのクラウドなのだろう・・・時間と労力を返して欲しい

クソすぎる・・・

[Oh.N8]

Hey @25713741q51v 

At the moment it seems that the server is down. I am not able to "login" to Express. Maybe give it sometime and come back to the project.

Nate

[nannystate_3845]

Your "AI" in the FPL App is FAR from "intelligent". In fact its moronic. Thick AS F! 
OMG how thick can it be!! Not even usable. Why would anyone release such garbage in the first place. 
Absolute SH

[neli_4776]

Thanks for the quick fix! I was stuck on the loading screen earlier but it’s working smoothly now. Appreciate the update.