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Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
July 17, 2025
해결됨

FIXED -❗Adobe Express outage❗July 17th, 2025

  • July 17, 2025
  • 7 답변들
  • 1673 조회

Hi Everyone!!

 

We experienced an outage affecting Adobe Express on both mobile (iOS & Android) and web. Some users may have encountered app loading issues, with the screen stuck displaying the Adobe Express icon.

 

 

 

 

Our team worked on fixing the issue, and you can check its status here: https://status.adobe.com/products/503465/202507170018

  

We apologize for the frustration, and thank you for your patience.

    최고의 답변: Tibère2944833054nn

    its now working thank you 

     

    7 답변

    N
    neli_4776
    Participant
    August 31, 2025

    Thanks for the quick fix! I was stuck on the loading screen earlier but it’s working smoothly now. Appreciate the update.

    N
    nannystate_3845
    Participant
    August 1, 2025

    Your "AI" in the FPL App is FAR from "intelligent". In fact its moronic. Thick AS F! 
    OMG how thick can it be!! Not even usable. Why would anyone release such garbage in the first place. 
    Absolute SH

    6
    6526911
    Participant
    July 23, 2025

    Hi, is there an outage now.  Specifically for captioning.  I can't upload any videos to be captioned.  Thank you!

    Amitej S
    Community Manager
    Amitej SCommunity Manager작성자
    Community Manager
    July 24, 2025

    Hi @6526911, as on now there is no outage specific for caption video. Our team is looking in to it and will let you know about our findings. You may follow this community thread for more relevant information: https://adobe.ly/44M0vFG

     

    Thanks!

    M
    maria_fernanda_4138
    Participant
    July 17, 2025

    I still have the problem. I enter to adobe express, go to my stuff and traing to edit a video but pop up a signal of "something went wrong" 😞

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    July 17, 2025

    Hi @maria_fernanda_4138,

     

    Welcome to the community! We're sorry to hear about this. Is this happening with all projects or just specific to this one? 

     

    Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

     

    Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

     

    Regards,

    Tarun

    M
    matt_1155
    Participant
    July 17, 2025

    It's working again but now all my projects seem to use premium assets, even if I create a new one, which has made it impossible to do anything

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    July 17, 2025

    Hi @matt_1155,

     

    Welcome to the community! We're sorry to hear about this. Could you please try signing out and signing in again to check if that helps?

     

    Let us know how it goes.

     

    Regards,

    Tarun

    M
    matt_1155
    Participant
    July 17, 2025

    I used Adobe Express earlier today on my iPhone and it was fine. Now it won't load, just says 'personalising experience' then hangs. I can't get it to load on a Macbook either so it can't just be an iOS app issue. I tried re-installing the app, turning wifi off and using data etc but no joy. Any ideas?

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    July 17, 2025

    Hi @matt_1155,

     

    Thanks for reaching out — and we're really sorry for the trouble!

    Our team is currently investigating this issue. We appreciate you already trying several steps. In the meantime, could you let us know which iOS and macOS versions you're using? This will help us narrow things down.

    We’ve escalated your case internally and will keep you updated as soon as we have more information. Thanks for your patience!


    ^MM

    2
    25713741q51v
    Participant
    July 17, 2025

    Adobe Expressで動画を作成していました。
    作成中だった全4ページのうち、2ページしか残っていません。
    「バージョン履歴」も遡って確認しましたが、確実にその時間に作業していたにもかかわらず、データが全く残っていませんでした。
    ※ダウンロードしたデータが残っているので、制作していたのは間違いありません。
     
    同じような経験をされた方はいらっしゃいませんか？
    「時間が経てば復旧する」などどんなことでもいいので

    解決策なども含めご存じの方がいらっしゃいましたら教えてください。

     

    何のためのクラウドなのだろう・・・時間と労力を返して欲しい

    クソすぎる・・・

    O
    Community Expert
    Oh.N8Community Expert
    July 17, 2025

    Hey @25713741q51v 

    At the moment it seems that the server is down. I am not able to "login" to Express. Maybe give it sometime and come back to the project.

     

    Nate

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