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Your media didnt import, please re-upload it.

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I'm trying to simply copy and paste any element from text to design etc. And I get the error "media failed to upload, please reupload it".

What am I doing wrong? This has never happened before and I can't seem to find a fix or a setting that helps.

Thanks in advance

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R

realistic_customerf3af

Participant

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creative_enthusiastbe02

Participant

What’s going on with Adobe Express? I was trying to upload an image from my device and when I clicked a recatangle shows in the main screen with the message: “your media didn’t import. Retry to upload again” I tried, I even changed my JPG to an “NPG” as I read somewhere but nothing happened! I tried downloading an image directly from the web with “another” file format and the same happened. I closed the Adobe Tab on Chrome and opened the program and “login again”, and didn’t work either. Please help! I had to deal with this glitch all day so far, and I couldn’t find any solutions. I also checked my payment and it’s up to date. What could it be??

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Rose DV

Community Manager

Hi @creative_enthusiastbe02,

Sorry you've been dealing with this all day. Since you've already tried signing out and back in, and the issue is occurring with multiple image files, it doesn't sound like a problem with the specific JPG file itself.

Could you let us know:

Which Chrome version you're using?
If you're uploading fresh into a new project, or into a project that already has something in it?
Approximately how large the image file is?

As a quick test, please try:

Opening Express in an Incognito/Private browsing window.
Clearing your browser cache and cookies.
Trying another supported browser such as Edge, Chrome, or Safari.

If the issue persists, please share a screenshot of the error and, if possible, a screen recording showing the upload workflow so we can investigate further.

Rose

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P

primitiveshaun

Participating Frequently

I get the same error tying to add images or backgrounds from the asset search panel. Chrome for web. Is this an ongoing bug?

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Tarun Saini

Community Manager

Hi @primitiveshaun,

Thanks for reaching out! Could you please share a screen recording of the issue you're experiencing?

Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference?

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV

Regards,

Tarun

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cortneymccracken

Participant

Thanks @Amitej S !

I just tried on the mobile version and faced the same issue (see screen recording below). I used my iPhone [model # MLMT3LL/A running iOS 18.5] with the newest version of the app 28.2.1

SCREEN RECORDING ON MOBILE DEVICE

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Amitej S

Community Manager

Thanks for sharing this. We'll get back to you with more information and appreciate your patience and support.

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cortneymccracken

Participant

** I have also cleared my cache and browsing data and still face the issue

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Amitej S

Community Manager

Hi @cortneymccracken, Thanks for sharing all the details and the screen recording. I'll pass it on to the team to look into this issue and let you know once we have an update.

Also, please test and confirm if this happens on your mobile device. Do share the observations, including vice's make and model details, and the installed app version.

Best!

Amitej

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cortneymccracken

Participant

I have this problem using .png image files. It worked for me at the beginning of the year and then hasn't worked the past few months. I am using chrome and but have experienced this in chrome and safari. The media is still in my library because I can go to the media and select it and start a new project with no issues, I just cannot add media from the side bar to my open project. (screen recording at bottom)

For the past few months I have to drag and drop the image file into the project. I have tried uploading it directly to the media library first to see if it truly was timing out or something and not fully uploading to the cloud; but it is the same issue regardless of method of media upload that I have experienced so far. I am a part of a team account and our team has 1 TB of storage and we have only used 7.3 GB , so I know it has nothing to do with syncing to the cloud and storage issues. (screenshot below)

SCREENSHOT OF STORAGE

VIDEO SCREEN RECORDING

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K

kristie_2978

Participant

I have been having the issue in Adobe Express that says image failed to upload, please re upload

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Amitej S

Community Manager

Hi, thanks for posting here.

Can you please confirm the media format you’re trying to upload? Since when are you facing this issue? Have you tried uploading from a different device or from private/incognito browsing mode? Does it happen with a certain media type or evey media format isn’t uploading?

Also if possible please share the media you’re trying to upload so we can investigate on our end.

We are here to help, just need some more info.

Best,

Amitej

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Daniel_Goettfried

Participating Frequently

Hi Amitej,

thanks for helping; here you'll find a Screen recording showing the »copy & paste bug« from T33624173mcf3.

https://community.adobe.com/t5/adobe-express-discussions/copy-paste-doesn-t-work-latest-adobe-express-app-bug-issue/m-p/15133442#M21470

I'm facing exact the same issue on a Pixel 8.

Many thanks in advance.

Kind regards

Daniel

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Amitej S

Community Manager

Hey, @Daniel_Goettfried, Our team released a fix for this issue. This should have been fixed for all users, let us know if you are still having trouble with the same.

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