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Participating Frequently
July 31, 2025

503 error generating a image

  • July 31, 2025
  • 7 replies
  • 381 views

When clicking generate button the screen changes to gray and throws a 503 error. When screen turns to a smaller screen theres a loading circle. It never loads due too error.

7 replies

Participating Frequently
August 5, 2025

any update?

Kartika Rawat
Community Manager
Community Manager
August 7, 2025

Hi there! The product team wants to see the header to investigate. Please share the screenshot of right-click on the problematic screen > Inspect > Network tab. Then enter a prompt press the generate button, and type generate in the search box. 


 

Thanks,

^KR

Participating Frequently
July 31, 2025

I have attempted other browsers, differnet computers and different internet connections

Kartika Rawat
Community Manager
Community Manager
July 31, 2025

Let me check this with the team. Appreciate your patience.

 

Stand by. Thanks.

^KR

Kartika Rawat
Community Manager
Community Manager
July 31, 2025

Sorry about that. Have you tried using another browser? 

KR

Participating Frequently
July 31, 2025

@Kartika Rawat  its not using any tokens. When I go back or close the gray screen and open the home page again, i still have all my tokens.

Participating Frequently
July 31, 2025

@Kartika Rawat  Yes the issue still persists, no changes

Participating Frequently
July 31, 2025

@Kevin Stohlmeyer myself and 3 other people I know are experiencing the issue still.

 Failed to load resource: the server responded with a status of 503 ()

 



Kartika Rawat
Community Manager
Community Manager
July 31, 2025

Sorry about the issue. Are you still getting an issue? 

 

Let us know. Happy to assist.

Thanks,

^KR

Kevin Stohlmeyer
Community Expert
Community Expert
July 31, 2025

@dawid_1215 there was a server issue noted on the Adobe Status page that is now resolved: 

https://status.adobe.com/products/536716