Acabei de comprar o Adobe Firefly e está travado.

Apenas páginas de gerar imagens e vídeos ficam travadas. Sem mensagens de erro ou carregamento. Fica congelado. Nenhuma opção clicando com o mouse funciona. Google Chrome Versão 151.0.7922.76 (Versão Oficial) 64 bits. Sim, tentei com o Edge congelado e também anônima. Logado conta pessoal.

Hi ​@focused_problem4c7c,

I'm sorry to hear you're unable to use Adobe Firefly's animation, image editing, and visual editing features. I understand how disruptive this can be when you're trying to complete work.

To help us investigate further, could you please provide a few details?

• Are all Firefly features locked, or do specific tools (such as Generate Video, Animate, Generative Fill, or Visual Edit) fail?
• What happens when you try to use these features? Do you see any error messages, warnings, or loading indicators?
• Which browser and version are you using?
• Have you tried using a different browser, an Incognito/Private window, or a different device?
• Are you signed in with a Personal, Teams, Enterprise, or Education account?
• Does the issue occur on all projects and files, or only with specific images/videos?
• Have you recently changed your subscription or account settings?
• If possible, could you share a screenshot or screen recording of what you're experiencing?

Please try the following steps

1. Sign out of Adobe Firefly and sign back in.
2. Clear your browser cache and cookies.
3. Try an Incognito/Private browsing window.
4. Test using a different supported browser (Chrome, Edge, Firefox, or Safari).
5. Disable browser extensions such as ad blockers, privacy tools.
6. Check whether you're connected through a VPN or corporate network and try temporarily disconnecting if possible.
7. Verify that your Adobe account has an active subscription and sufficient Firefly credits.

Regards,

Tarun

Hey ​@focused_problem4c7c 

Help us. Help you.
Could you try logging out of your Creative Cloud app and then log back in? This has helped me with other issues before.

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

>>Make sure to hide your personal information: email account and anything other personal details.<<

Cheers

Nate