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Tymo30155619znxk
Participant
May 31, 2023

acces denied

  • May 31, 2023
  • 4 replies
  • 1456 views

i get this error if i want to use firefly, 'Sorry, your access has been denied. You are ineligible to use this product pr service due to the Service Ineligiblity Requirements'

    4 replies

    N
    Na38584373he3q
    Participant
    July 13, 2024

    In China, it's not available either, is it? Not even if I use a VPN? "Generative AI for Everyone - Powered By Adobe Firefly". What an irony!

    I
    IMich
    Participant
    April 18, 2024

    If there is an error, please can you tell me to whom i can address this problem? I didn't find any support entry from the account

    I
    IMich
    Participant
    April 18, 2024

    I am in Belgium, but i have this message

      J E L
      Community Expert
      J E LCommunity Expert
      Community Expert
      May 31, 2023

      Hi @Tymo30155619znxk. I'm sorry your access to Firefly has been denied. Please be sure to check these requirements for accessing Firefly beta:

       

      • Make sure you are eligible to access Firefly. You must be 18 years or older.
      • Log in with an Adobe ID. If you don't have one, sign up for free here: https://account.adobe.com.
      • Adobe services and products cannot be used in Cuba, Iran, North Korea, Syria, Crimea, or the so-called Donetsk and Luhansk People’s Republics. Firefly is also not available in Russia, Belarus, and China.
      • Firefly is currently a web app and can only be accessed at https://firefly.adobe.com. There is no standalone app to download.
      • Firefly supports Chrome, Safari, and Edge browsers on the desktop and is not currently supported on tablets or mobile devices.
      • Do a hard refresh on your browser, Ctrl(Cmd) + Shift + R. If this doesn't work, try accessing the site with an incognito browser.

       

      If you continue to have access issues, please leave a note on this thread: https://community.adobe.com/t5/adobe-firefly-beta-discussions/firefly-beta-is-open-having-access-issues/td-p/13810268.

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