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Participant
May 24, 2025

Access issue: Video cannot be generated

  • May 24, 2025
  • 1 reply
  • 87 views

after insert the text (prompt), the video cannot be generated

1 reply

droopydog500
Community Manager
Community Manager
May 24, 2025

Hello @chempaka_emaline,

Thank you for your message. 

We need some additional information to help you. Can you please reply with the following information:
• A screen shot of the whole browser window (including your avatar in the upper right corner) with the error or problem showing.
• The full prompt you were using.
• Tell us how your computer or device is connected to the network (home wifi, company network, mobile network, etc.).

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)