Access issue: Video cannot be generated

Hello @chempaka_emaline,

Thank you for your message. 

We need some additional information to help you. Can you please reply with the following information:
• A screen shot of the whole browser window (including your avatar in the upper right corner) with the error or problem showing.
• The full prompt you were using.
• Tell us how your computer or device is connected to the network (home wifi, company network, mobile network, etc.).

Thanks,
    droopy