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Participant
May 15, 2025

adfobe fire fly didnt do anything i asked it to do like litearally did nothing the promt asked

  • May 15, 2025
  • 11 replies
  • 199 views

Like, literally did nothing. What the heck am I paying with credits for? It should only take out credits if you download the generation that way. If it generates trash, it doesn't cost us because it just used up 1000 credits for absolute trash. Guys, this is not acceptable. I'd rather take my chances elsewhere if this is what I'm paying for. 

11 replies

Participating Frequently
September 20, 2026

 

I am having this exact same issue, and it is becoming a costly exercise. I am specifically uploading a PNG file where the subject is already masked out on a white background. Despite all my attempts to find the right wording to strictly change only the background, Firefly still alters my main subject. I end up losing far too many generative credits on failed attempts, which feels incredibly frustrating on top of paying a regular Adobe subscription. Any help on where i am going wrong would be appreciated as Photoshop doesn’t generate the kind of images i’m after.

 

Tarun Saini
Community Manager
Community Manager
September 21, 2026

Hi @walrus44,


We’re sorry to hear you're running into this. I can understand how frustrating it is to spend credits on generations that don't produce the result you're looking for, especially when your goal is to preserve the main subject and only change the background.

When using Generative Fill or image-based generations, Firefly may still reinterpret or modify parts of the subject even when it's already isolated. To better understand what's happening, could you share:

  • Which Firefly feature you're using (Text to Image, Generative Fill, Scene to Image, etc.)?

  • An example of the prompt you're using to change the background?

  • Whether you're selecting only the background area before generating, or applying the prompt to the entire image?

  • A screenshot or screen recording showing the original image and the generated result?

 

Regards,

Tarun

Participating Frequently
September 21, 2026

Hi Tarun

The image I have masked is of my grandson so would prefer not to share that.  I have tried using Text to Image and Generative Fill.  The prompt itself works and creates great pictures however it either changes my grandson or leaves him completely out of the finished image. I have tried using Photoshop for this but the detail of the characters etc. just aren’t the same as Firefly, extra arms etc. are added.  I am uploading a PNG file where i have masked the boy with a transparent background.  I have tried loading this to Firefly and making no changes to the image as I can see it is on a transparent background.  I have also used remove background (even thought it is already done) and it still changes the boy.  The below prompt is the latest one I am using which generates great images but still with issues mentioned above.  Sample image attached

 

An epic, cinematic sci-fi battlefield expanding outwards. A dynamic team of high-tech superhero characters are positioned mid-battle on a mission to protect the central child. Swirling neon-rainbow light trails and magical energy effects explode outwards from the centre, blending seamlessly with dramatic sci-fi lighting, volumetric smoke, and a futuristic alien planet background, hyper-detailed textures

 

Participant
September 20, 2026

i asked for anamorphic lens, wide shot of cargo ship, tiny against open pacific thunder clouds all around, what i got was tunnelvision from deck of oneship looking another and two thunderclouds both sides of view. nothing like what i asked. and eating credits like this is absolutely stealing

N8.
Community Expert
September 20, 2026

Hey ​@satisfied_teachere318 

Could you clarify what it is that you are requesting from the prompt? What is the end result that you would like to have?
Cheers

Nate

Kevin Stohlmeyer
Community Expert
Community Expert
May 15, 2025

Hi @default3qhf3p4wvpwa what was the prompt you used and could you share the results? Did you report the issue in the interface?