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Nahdikamel
Participant
June 23, 2025

Adobe Firefly Boards – “Something went wrong” issue after uploading images

  • June 23, 2025
  • 7 replies
  • 708 views

Hello,
After uploading some images to Adobe Firefly Boards, I encountered an error message saying “Something went wrong” and I can no longer open my board or return to the homepage properly. I have tried refreshing the page and clicking "Back to Home", but the same issue persists.

Here is the error UUID: a2cc38d2-eb18-4ab0-b0a8-7b9f3713b06e
Screenshot attached below for reference.

Could you please advise how to resolve this issue or if there's a way to recover my board?
Thank you in advance.

 

    7 replies

    S
    Community Manager
    SamarthSCommunity Manager
    Community Manager
    August 4, 2025

    Hi @ClaytonLDSA!

    The product team wants to investigate this further. As this is a public forum, could you DM me with your details.

     

    Thanks 

    ^Sam
    C
    ClaytonLDSA
    Participating Frequently
    July 31, 2025

    Hi @Kartika Rawat 

     

    I am trying to create a new board. I also tried on another computer with the same error, so it is looking like the issue is likely with my Adobe account. Please help with any suggestions. Thank you!

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    August 1, 2025

    What type of account and subscription do you have? 


    ^KR

    C
    ClaytonLDSA
    Participating Frequently
    July 30, 2025

    @Kartika Rawat I have a personal account and an enterprise account that was also associated with the account. I removed myself from the eterprise account, logged back into my personal account, and now I get this message: 

     

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    July 31, 2025

    Thanks for writing back. Are you trying to open a doc that was created with a previous (enterprise) account?


    ^KR

    C
    ClaytonLDSA
    Participating Frequently
    July 30, 2025

    Hi @vsapks_2604,

     

    Here's a screen recording of my issue with error message when trying to create a new board. This occurs in Chrome, Edge, and Firefox. Any suggestions?

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    July 30, 2025

    Hi @ClaytonLDSA!

    Thanks for sharing the screen recording. Do you have an enterprise account? If so, could you log out and then back into your account?

     

    Let us know how it goes.

    ^KR

    C
    ClaytonLDSA
    Participating Frequently
    July 30, 2025

    Hi @SamarthS! Holding Shift key while refreshing did not solve the issue. I'm having the same issue in Chrome, Edge, and Firefox. I also occasionally get this message when I click refresh in the window:

     

     

    Please help with any additional fixes. Thanks!

    C
    ClaytonLDSA
    Participating Frequently
    July 29, 2025

    I'mhaving a similar issue, but get the following error as soon as I open https://firefly.adobe.com/boards/new

     

    Something went wrong
    We’ve encountered an unexpected problem. Try refreshing the page or return back to home.

    UUID: 1549a45a-db2f-447f-9639-9d2f223487a9 

     

    S
    Community Manager
    SamarthSCommunity Manager
    Community Manager
    July 30, 2025

    Hi @ClaytonLDSA!

     

     

    Can you try a hard refresh of that page? Hold the <SHIFT> key down and press refresh or reload.

     


    If that does not work, do you have the same problem with Firefox and Safari?

    Thanks

    ^Sam
    S
    Community Manager
    SamarthSCommunity Manager
    Community Manager
    June 23, 2025

    Hi @Nahdikamel!

     

    Can you try a hard refresh of that page? Hold the <SHIFT> key down and press refresh or reload.


    If that does not work, do you have the same problem with Firefox and Safari?

    Thanks



    ^Sam
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