Adobe Firefly Image Generation Not Working Despite Unused Daily Credits

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I am unable to generate images, even though I still have unused daily generative credits available.

My daily limit has not been reached, but the image generation feature is not working as expected.

Could you please investigate this issue and help me restore access to image generation? I would also appreciate it if you could confirm whether there is a technical issue or any restriction affecting my account.

Thank you.

E

Enchanted_Laughter9fc3Author

Participant

Hi Gabriel,

Thank you for your response. I have already tried clearing my cache and cookies and using incognito mode, but unfortunately, the problem persists.

I still cannot generate images in Adobe Firefly, even though I have unused daily generation limits and available credits.

Could you please investigate this issue further and let me know how it can be resolved?

Best regards

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Gabriel Grundler Y.

Gabriel Grundler

Hi, Enchanted_Laughter9fc3!

As a first step, could you try these quick fixes?

Clear cache and cookies: Sometimes a simple refresh clears the block.
Test in incognito mode: Browser extensions (like ad blockers) often interfere with generations.

If it's still failing, please share a screenshoto of the top-right corner of your screen (exemple below):