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Participant
August 6, 2026

Adobe Firefly isn't working. I can't generate or edit images or videos because all the buttons are disabled.

  • August 6, 2026
  • 6 replies
  • 67 views

Adobe Firefly is completely unusable for me. None of the image or video generation features work, and I also can't edit anything. All the buttons are disabled or completely unclickable. I can't click Generate, Edit, Create, or any other action—nothing responds at all. I've tried refreshing the page, logging in again, and using different browsers, but the problem persists. Please check if there's an issue with my account or if this is a service problem.

    6 replies

    Participant
    August 25, 2026

    same with me

    N8.
    Community Expert
    August 25, 2026

     Hey ​@responsible_innovator1223  ​@responsible_innovator1223 

    Creative Cloud App

    I have noticed something similar. As a result, I have had a look in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

    Which model does this happen with? Could you provide your prompt as well?
    Adobe Firefly models are in RED. 
    3rd party models are in White.

     


    Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

    >>Press generate: ONLY ONCE<<. If the generation is taking forever or not generating, check your CC App.

    This behaviour has been caused by interference from browser extensions in the past (such as ad blockers). Can you try in private browsing/incognito mode or in another browser as a test?
     

    How to reliably download your files
    In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

    https://youtube.com/shorts/fCgb1ZR48tU?feature=share


    Cheers

    Nate

    Participant
    August 25, 2026

    i lost credits

     

     

     

    Participant
    August 19, 2026

    same with me

    N8.
    Community Expert
    August 20, 2026

    Hey ​@Guilherme_Lopes4026 
    Could you provide the requested information in the post I requested.
    showing your workflow w a video helps considerably.

    Cheers

    Nate

    N8.
    Community Expert
    August 7, 2026

    Hey ​@happy_Phoenixf5ab 

    Help us. Help you.
    Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

    >>Make sure to hide your personal information: email account and anything other personal details.<<

    Cheers

    Nate