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duarteg42142641
Participant
Jan 28, 2026 9:06 AM UTC
Open for Voting

Adobe Firefly keeps reporting error trying to create image to video on Veo 3.1 fast, I think there were some credits not refunded. This keeps happening for days now. What's the problem??

dobe Firefly keeps reporting error trying to create image to video on Veo 3.1 fast, I think there were some credits not refunded. This keeps happening for days now. What's the problem??

    6 replies

    duarteg42142641
    Participant
    Jan 29, 2026 1:43 PM UTC

    They fixed it by now, but didn´t refund the credits...Thinking abou leaving Adobe….

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    Known Participant
    Jan 28, 2026 2:06 PM UTC

    Same here. I cant use an image to create a video of one of our models… First I thought it was casue is a model image… but thank to you I see is a normal problem… In my case was with normalVeo 3.1.

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    BK62BK
    Participant
    Jan 28, 2026 2:16 PM UTC

    I spoke to them, there’s been a glitch with veo3.1 on firefly which is ‘being fixed’. 

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    Known Participant
    Jan 29, 2026 7:03 AM UTC

    Thanks. At least they are fixing it…

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    BK62BK
    Participant
    Jan 28, 2026 1:43 PM UTC

    I’ve been having the same issue for days. Is there a way to get in touch with adobe support for individual subscriptions? 

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    duarteg42142641
    Participant
    Jan 29, 2026 1:44 PM UTC

    Try talking to a real person agent...it´s not easy...

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