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duarteg42142641
Participant
January 28, 2026

Adobe Firefly keeps reporting error trying to create image to video on Veo 3.1 fast, I think there were some credits not refunded. This keeps happening for days now. What's the problem??

  • January 28, 2026
  • 3 replies
  • 55 views

dobe Firefly keeps reporting error trying to create image to video on Veo 3.1 fast, I think there were some credits not refunded. This keeps happening for days now. What's the problem??

    3 replies

    duarteg42142641
    Participant
    January 29, 2026

    They fixed it by now, but didn´t refund the credits...Thinking abou leaving Adobe….

    Known Participant
    January 28, 2026

    Same here. I cant use an image to create a video of one of our models… First I thought it was casue is a model image… but thank to you I see is a normal problem… In my case was with normalVeo 3.1.

    BK62BK
    Participant
    January 28, 2026

    I spoke to them, there’s been a glitch with veo3.1 on firefly which is ‘being fixed’. 

    Known Participant
    January 29, 2026

    Thanks. At least they are fixing it…

    BK62BK
    Participant
    January 28, 2026

    I’ve been having the same issue for days. Is there a way to get in touch with adobe support for individual subscriptions? 

    duarteg42142641
    Participant
    January 29, 2026

    Try talking to a real person agent...it´s not easy...