adobe firefly not working

Hey ​@Incredible_Coconut8596 

We want to assist you and help resolve the challenges you are encountering. 
Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

Steps to take
This behaviour has been caused by interference from browser extensions in the past (such as ad blockers). Can you try in private browsing/incognito mode or in another browser as a test?

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

Cheers

Nate

My Firefly account appears to have an entitlement/subscription synchronization issue. Firefly works when I'm signed out, but when I sign into my paid Adobe account the page goes black. In my Adobe account menu, “Member benefits” also says “Section failed to load.” Please check and refresh/resync the Firefly entitlement and generative credits on my Adobe ID.

u cant see the models on video?