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Mill
Participant
June 29, 2026
Open for Voting

Adobe Firefly prompt to edit video is repeatedly not working (Something went wrong. Please try again later.) since yesterday afternoon

Repeatedly failed since yesterday. Across multiple devices and logins. Incredibly frustruating as I need this for a client today. Makes it hard to run a business and rely on what’s meant to be the most reliable/trusted software (and its not cheap!). I feel there needs to be a direct help contact for time pressed moments like this as I really do need a quick resolution

      1 reply

      N8.
      Community Expert
      N8.Community Expert
      June 30, 2026

      Hey ​@Mill 

      Help us. Help you. 
       

      Something went wrong

      A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

      • System Details: Specify your Operating System (OS) and Browser (including version numbers).
      • Workflow Context:
        • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
        • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
        • The full prompt you were using.
        • Copies of any reference images, keyframes, or original images used.
           

      Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

       

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