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Dan5312
Dan5312
Participant
March 3, 2026

Adobe Firefly shows “Not available in your region”

  • March 3, 2026
  • 1 reply
  • 22 views

I’m experiencing an ongoing access issue with Adobe Firefly. For the past ~1 week, Firefly image generation fails across different models and shows the message: “Can’t access — Sorry, Adobe Firefly isn’t available in your region.” At the same time, Generative Fill is also not working.

 

Firefly should be available in my region, and I have used it successfully before. I’ve seen this issue once in the past as well — it later resolved — but now it has returned and has been persistent for about a week.

 

Could you please verify my account’s region/eligibility settings and investigate why Firefly and Generative Fill are being blocked?

 

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    March 3, 2026

    Hi Dan5312,

    Thank you for writing in.

    Adobe Firefly isn't available in Russia, Belarus, and China. In addition, Adobe services and products cannot be used in Cuba, Iran, North Korea, Syria, Crimea, and the so-called Donetsk and Luhansk People's Republics.

    If you happen to be in a different country from what I listed above and you are not using a VPN, please contact our customer support, click the chat bubble on the bottom right and type “AGENT” to get help.

    We hope this information helps.

    Hajar

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