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samuraiwill
Participating Frequently
November 6, 2025

Adobe Firefly Video Editor does not work

  • November 6, 2025
  • 4 replies
  • 143 views

I've tried to upload a small video file, a large video file, but nothing works. The upload just continues to spin and spin. Anyone have an opinion on this or has anyone been able to use it? Yes,  I have an invite and a pro account from Adobe.

4 replies

Adobe Employee
November 7, 2025

Can you also share the steps you took to get to the editor page? Did you choose "upload media" or a preset?

samuraiwill
Participating Frequently
November 7, 2025

I chose upload, in another session I tried new and upload,

--
Will

Personal info removed by mod

Adobe Employee
November 7, 2025

Hi @samuraiwill ! I believe we have a fix for this issue on the way. In the meantime, do you mind trying the following? 
Go to https://firefly.corp.adobe.com/video/editor/new  click on "new project", and give it a second for the page to fully load. Now try uploading the file. Let me know how this goes!

 

Community Manager
November 6, 2025

Thank you for reach out @samuraiwill! Adding to @Kevin Stohlmeyer's comment, what is the file format of the video clip you are attempting to upload? 

samuraiwill
Participating Frequently
November 7, 2025

(h.264) .mp4

--
Will

 

personal info removed

Kevin Stohlmeyer
Community Expert
Community Expert
November 6, 2025

Hi @samuraiwill two things - how large is the video clip you are uploading and how fast is your internet connection? Those two things will directly impact performance. Also with this being a new service announced last week, I would expect delays with the volume of traffic hitting the servers. 

samuraiwill
Participating Frequently
November 7, 2025
One was 8sec and the other was 11min.
Tried different sessions, using Chrome on a new computer.
--
Will
CEO & founder
Studio Takuetsu LLC
http://studiotakuetsu.com
http://moshboxx.com