Adobe firefly - you have no access to this function

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When trying to use adobe firefly we are getting this message:

We are using Adobe Pro Edition for education for our users and all functions are enabled.

Any idea what is going wrong?

droopydog500

Community Manager

Hi @lieven_6259,

Yes. These articles describes Firelfy standard features versus premium ones: Compare plans that include creative AI and Generative credits FAQ.

My best,

droopy

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Adobe Community Expert (not an Adobe employee)

Kevin Stohlmeyer

Community Expert

@lieven_6259 not necessarily true. You are an educational account - your admin has to allow access.

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L

lieven_6259Author

Participant

In the overview I can see Adobe Firefly as included service. But I have now also found another article stating you would need a seperate license to use Firefly to create videos.

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Kevin Stohlmeyer

Community Expert

@lieven_6259 the message on screen says to contact your administrator for access. They have to allow access for Educational accounts.

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droopydog500

Community Manager

Hello @lieven_6259,

Thank you for your message.

What function were you trying to use? Not all Firefly functions are available to educational plans.

Thanks,
droopy

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Adobe Community Expert (not an Adobe employee)

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