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John Hunter Barrie
Known Participant
September 3, 2024
Open for Voting

After image is generated the download page can't be reached

Download doesn't work after generating an image. Says page cannot be found

5 replies

John Hunter Barrie
Known Participant
September 4, 2024

Hi

 
I'm using Mac system version 14.4.1
Safari version 17.4.1
I was using Text to image in Adobe Firefly
 
Thanks
John
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Kartika Rawat
Community Manager
Community Manager
September 3, 2024

Hi John Hunter Barrie!

We're sorry about the issue. Could you share the OS version and the browser version? Which feature are you using (text-to-image or Gen fill)?

 

Let us know.

Thanks,

KR

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droopydog500
Community Manager
Community Manager
September 3, 2024

@John Hunter Barrie,

 

Can you please try in a Private Window to see if it is possible a browser extension is interfering?

 

Thanks,

    droopy

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Adobe Community Expert (not an Adobe employee)
John Hunter Barrie
Known Participant
September 3, 2024

I get the same message with Download all

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droopydog500
Community Manager
Community Manager
September 3, 2024

Hello @John Hunter Barrie,

Thank you for your message. I am sorry you are having this problem. 

Can you please show a screen shot of the error?  If you click on "Download All" on the top right of the browser window, does it have the same problem?

Thanks,
    droopy

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Adobe Community Expert (not an Adobe employee)