Participant

Needs More Info

AI Assistant (beta) tool is not showing up in my firefly board so I can not communicate with it. Completely disappeared // was never there so can not create.

5 replies
39 views
Translate

Am at the Adobe Firefly workshop in Phoenix AZ currently and the firefly ai assitant is not working on my account (and one other participant’s) - not sure why as i have an account, with 4000 credits AND also have another 4000 on my account from the event that i claimed so there are 8000 credits available total, I am signed in and in my board but can not use the AI Assistant (beta) to create anything. It just does not exist on my screen on the top right hand corner where it should be and is for every other participant. Just wanted to let you all know so that hopefully we can fix and I

B

Bewitched_Rhapsody309dAuthor

Participant

Wow that is a lot lol okay - first off i was with your team physically at an event and no one could figure out what was happening/wrong or why it would be happening - they told me it could just be a glitch from it being beta but unfortunately i was the only one at the event that it was happening to so I was unable to play with the features during our 2 hrs together.

Here is the screenshot.

browser is chrome, Version 154.0.8037.58 (Official Build) (arm64)

device and op system - macbook air, sonoma 14.3.1 (23D60)

personal profile

happens every time. have tried a new board, signing out and on, new browser, shutting down comp, on another device, incognito etc.

this is very annoying to be honest lol could someone from adobe just call me? or email me?

Translate

Gabriel Grundler Y.

Gabriel Grundler

Hey!

Sorry for all the troublesome work.

I've escalated your issue to the relevant team, as soon as I have an answer, I'll ping you!

Thanks for the patience,

Gabriel

Translate

B

Bewitched_Rhapsody309dAuthor

Participant

it is not showing on the top right corner (as suggested in your second image) when i am in boards, all the other participants do have it showing there so I know where it was supposed to be, but mine does not show there for some reason.. only when i am NOT in boards does it show on the top left as in your first image, but that is not much help as need it in my boards if that makes sense.. here is my screenshot within a board so show that it is missing from the top right corner and does not show up above the other 3 icons on the right as yours does in your second image. (attached is what i see.. only the bottom 3 icons, not the ai assistant for some odd reason)

Translate

Gabriel Grundler Y.

Gabriel Grundler

Hi!

To help our team investigate what is happening with your board, could you please share a few additional details with us?

A full-window screenshot of the affected board
Your browser (and version), device, and operating system
Your Firefly display language
Whether you are signed in with a Personal or Business/School profile

Quick Troubleshooting Checks:

Does this same issue happen if you create a brand new board?
Does the board load correctly if you open Firefly in a private/incognito browser window?

Please make sure to blur or redact any personal information (such as your email address or full name) from the screenshot before posting it publicly on the forum.

Thank you so much for helping us narrow this down.

Best,

Gabriel

Translate

droopydog500

Community Manager

Hi @Bewitched_Rhapsody309d,

On the main menu, on the upper left, it is moved to a new place. Can you see it here:

In Boards, it is made visible with this button:

Can you get to the AI assistant in either of these places? if not, can you take a screen shot so I can see what you are seeing?

Thanks,

droopy

Translate

Adobe Community Expert (not an Adobe employee)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.