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r081n
Participant
October 21, 2025

AI credit not activating when topped up

  • October 21, 2025
  • 3 replies
  • 177 views

Today I got my admin to top my AI credits up. They paid for 50,000 and it has not shown up on my account.


When I click generate in firefly it still shows the request credit dialogue.

 

please help 

    3 replies

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    October 21, 2025

    Did they assign the credits to your ID? Hopefully the admin didnt purchase under their ID. 

    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    October 22, 2025

    Hi @r081n,

    Thanks for reaching out. As checked, I can see that you have an active Teams license associated with the Adobe ID used to post this query. You have been assigned the Creative Cloud Pro app along with credits by your admin.

    Please log in to https://adobe.ly/4o43f8A and click on your profile image to check whether you can see the available credits. If you’re unable to see the credits, I recommend asking your admin to reassign the license along with the purchased credits.

    They can follow the steps mentioned in this document: https://adobe.ly/3L77Ub0

    If you’re not sure who your admin is, refer to this document to learn how to contact them: https://adobe.ly/4o3q3VK

    Please note: These notes appear only if your administrator has set them up for your organization or team. If not available, check with your IT team.

    Hope this helps. Let us know if you need further assistance.

     

    Regards,
    ^AN

    R
    r081nAuthor
    Participant
    October 21, 2025

    Thanks for responding here. Sadly, signing out and back in didn't solve this. Nor did going incognito, restarting my machine or trying from another device. 

    i checked with my admin and they confirmed the payment of the credits and were as confused as I am.

     

    Any further advice is much appreciated.

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    October 21, 2025

    @r081n sing out and back in and if you dont see the credits in your profile, check with your Admin to make sure they are assigned properly. 

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