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andywallace47@gmail.com
andywallace47@gmail.com
Participant
May 12, 2026

AI is fantastic when it works. Generation keeps disappearing even though it shows me a thumbnail and charges me credits. WHY!?!?

  • May 12, 2026
  • 3 replies
  • 18 views
It displays the thumbnail after I enter the prompt then just before I click download the page just bombs out and takes the credit off me. This is happening continually - MAC OS Tahoe.

 

    3 replies

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 22, 2026

    Can you see the generations (and down load from) the Generation History:

     

        droopy

    Adobe Community Expert (not an Adobe employee)
    andywallace47@gmail.com
    andywallace47@gmail.comAuthor
    Participant
    May 13, 2026

    I’m using Google Chrome - also does same with Safari. Difficult to get a screengrab as when it happens it just disappears, theres no message or reason as to why it has failed, the thumbnail image shows for a few seconds and when you click download it just vanishes and returns me to the main ‘Firefly’ screen… but it still deducts the credits?

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 12, 2026

    Hi ​@andywallace47@gmail.com ,

     

    Can you please show us a screen shot of the full browser window when this happens? Which browser are you using? If you use another browser as a test, does it have the same issue?

     

    Thanks,

        droopy

    Adobe Community Expert (not an Adobe employee)
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