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Participant
September 23, 2026

ai videom oluşmadığı halde kredim kesildi

  • September 23, 2026
  • 1 reply
  • 12 views

bu şekilde bir sorun oluştuğu halde kredim hesabımdan çekildi. iadesini talep ediyorum (400 kredi)

    1 reply

    N8.
    Community Expert
    September 24, 2026

    Hey ​@analytical_Galaxydb4f 

    I have noticed something similar when using 3rd party models. As a result, I have had to in my
    Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

    Could you have a look in your Creative Cloud App and see if the image/video is hiding there?
    If not tag me, and let me know.


    >>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.
     

    How to reliably download your files
    In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

    https://youtube.com/shorts/fCgb1ZR48tU?feature=share

    Cheers

    Nate