ai로 영상 제작하다가 오류가 나서 영상 자체가 만들어지지 않았는데, 크레딧을 돌려주지 않음.

Hi ​@Spirited_wanderlustc490,

Hi, thanks for reaching out, and I'm sorry to hear that your video generation failed while credits were still deducted.

To help us better understand what happened, could you please let us know:

• Which Firefly video model you were using?
• Did you receive any specific error message or code?
• Was the failed generation visible in your generation history?
• Approximately when did the issue occur?

In the meantime, please try refreshing the page, signing out and back into your account, and attempting a new generation with a simple prompt to see if the issue persists.

Regards,

Tarun