ai로 영상 제작하다가 오류가 나서 영상 자체가 만들어지지 않았는데, 크레딧을 돌려주지 않음.

Hey ​@Spirited_wanderlustc490 

To add to what ​@Tarun Saini requested.
 

I have noticed something similar when using 3rd party models. As a result, I have had to in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

>>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.
 

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate

Hi ​@Spirited_wanderlustc490,

Hi, thanks for reaching out, and I'm sorry to hear that your video generation failed while credits were still deducted.

To help us better understand what happened, could you please let us know:

• Which Firefly video model you were using?
• Did you receive any specific error message or code?
• Was the failed generation visible in your generation history?
• Approximately when did the issue occur?

In the meantime, please try refreshing the page, signing out and back into your account, and attempting a new generation with a simple prompt to see if the issue persists.

Regards,

Tarun