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“All my latest video and image generations were deleted, and the existing ones can’t be dragged to the board. I’ve lost time, credits, and work.

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All my latest video and image generations were deleted, and the existing ones can’t be dragged to the board. I’ve lost time, credits, money and work advances.

Pinned Reply By Hajar Toutsi

Hi davebeat

Thanks for bringing this to our attention.

Could you please go to Adobe.com, and select files from the left-side bar and check if you can find your generations in Generation history there?

If you still can’t find anything, is it possible if you can share with us your used storage by hovering over it to see your total available cloud storage. This will help us see if the issue is related to Adobe Cloud storage or is it broader.

*Hover over your used storage (A) to see your total available cloud storage (B).*

We’re looking forward to your update.

Hajar

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D

DEF CONCEPTS

Participant

I'm experiencing the same issue. I've lost everything, and I can no longer save anything.

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Hajar Toutsi

Community Manager

Hi DEF CONCEPTS,
Thanks for bringing this to our attention.

Could you please confirm if you’ve tried the steps mentioned in the pinned message? Some users have reported that following those steps resolved their issue.

Please let us know how it goes.

Hajar

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nicolas colombani

Participant

impossible de charger mes images qui sont dans ma bibliotheque fire fly image cree par moi meme?
je n’arrive plus ni a charger une iamge de mon ordi ou meme de ma bibliotheque de fire fly

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Hajar Toutsi

Community Manager

Hi nicolas colombani,

Thank you for writing in.

Could you please follow the steps outlined in the pinned reply on this thread and let us know if you were able to access your Generation History?

Let us know.

Hajar

[Moved to bug reports]

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Viktor27017211anly

Participant

My Firefly history of generated images is gone. And this is for 3th time. How can i find it?
My generated images are missing, no history at all.

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Hajar Toutsi

Community Manager

Hi Viktor27017211anly,

Thank you for reporting this issue.

Is it possible if you can try the steps highlighted in this thread and let us know if it worked?
Let us know.

Hajar

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Pol Yoo

Participant

“Why can’t I view my image generation history?”

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Hajar Toutsi

Community Manager

Hi Pol Yoo,

Thanks for flagging this.

Is it possible if you can go to Adobe.com, and select files from the left-side bar and check if you can find your generations in Generation history there?

If that didn’t work, could you try using a different browser? Like Edge or Firefox and let us know if that solves the issue.

Let us know.

Hajar

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V

Viktor27017211anly

Participant

Thank you, i find them! That is new for me. Thank you!

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Hajar Toutsi

Pinned

Community Manager

Hi davebeat

Thanks for bringing this to our attention.

Could you please go to Adobe.com, and select files from the left-side bar and check if you can find your generations in Generation history there?

If you still can’t find anything, is it possible if you can share with us your used storage by hovering over it to see your total available cloud storage. This will help us see if the issue is related to Adobe Cloud storage or is it broader.

We’re looking forward to your update.

Hajar

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