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Rahul1201
Rahul1201
Participant
June 21, 2026

All Partner models are not working on this specific account from yesterday, works fine on other accounts

  • June 21, 2026
  • 2 replies
  • 9 views

My different adobe express premium account handles partner models fine. However, this Firefly Pro Plus account fails on all partner models(Image, video, up scaling) i tried using different partner models other than adobe on mobile still gets the same something went wrong error for partner models only. Only adobe models work on this account all partner models doesn’t work. 

 

    2 replies

    Rahul1201
    Rahul1201Author
    Participant
    June 21, 2026

    Here i have attached two screenshots( Screenshot 2026-06-21 132756.png  Screenshot 2026-06-21 132859.png  ) in the first one i am trying to upscale a image of simple using topaz bloom. The second image of the error “something went wrong” is the one i am getting for only partner models, firefly models seems to work fine. 

    I am using windows, i’ve tried it on firefox, chrome and mobile app, the same issue persists across all of them for all the partner models, even for image and video. I have attached 2 screenshots trying to generate a image ob mobile using this prompt “Milky way”, if i use adobe models it works fine but when you switch to any partner models i got the same error for videos as well. I tried uninstalling the app and reinstalling it, i tried 2 different browsers it still is the same.
    Please look into this 

    O
    Community Expert
    Oh.N8Community Expert
    June 21, 2026

    Hey ​@Rahul1201 

    Something went wrong

    A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

    • System Details: Specify your Operating System (OS) and Browser (including version numbers).
    • Workflow Context:
      • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
      • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
      • The full prompt you were using.
      • Copies of any reference images, keyframes, or original images used.
         

    Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.



    Cheers

    Nate

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