All partner models fail with 408 "system under load" for 6 weeks on a paid plan. Support confirmed bug, still not fixed

4 replies
36 views
Translate

Since September 26, every partner model in Firefly fails on my account: Gemini 3.1 (Nano Banana 2), Nano Banana Pro, GPT Image, Flux, Imagen. Adobe's own Firefly models work fine.

The UI shows "Something went wrong. Please try again later." Under the hood it's POST firefly-3p.ff.adobe.io/v2/3p-images/generate-async -> HTTP 408 {"error_code":"timeout_error","message":"system under load"}, returned in 0.5-2 seconds every single time. That's not a load timeout, it looks like the account is blocked from partner models.

Same on the web app and in Photoshop, different browsers and devices. Latest test: Nov 6, 2026 14:17 UTC, Request ID 18b39c79-cfde-47d3-b618-a66e46dc9489.

What support did so far (case ADB-47459129-Y0V2):

- Oct 8: asked for HAR, sent Oct 9 with request IDs

- Oct 12: "passed to Engineering"

- Oct 20: confirmed it's a known bug on Adobe's side affecting multiple users, closed the case, suggested I buy a second plan on another email as a workaround

- Nov 2: my reply bounced to an unmonitored mailbox

Meanwhile I paid for two full billing periods (Sep 24, Oct 24). The premium credits from the first period expired unused. 4000 credits sit unusable again right now.

@Adobe staff: please escalate. I need a fix or a real ETA, plus a refund for the months I couldn't use. If you're seeing the same 408 on partner models, please vote and add your request ID.

N8.

@Celestial_care5161 you are welcome. sorry that it didn’t resolve the issue.
@Gabriel Grundler Y.

Translate

N8.

@Celestial_care5161 Have you logged out of your Creative Cloud App, after you got a new subscription or change subscription?

See if this helps.

Nate

Translate

Gabriel Grundler Y.

Gabriel Grundler

Hey, Celestial_care5161

I've opened up your profile, and saw that this is your first post.

Have you opened up a ticket at https://adobe.ly/4iCCQx3 ?

Could you share this information with us? You can send it via DM.

Thanks,

Gabriel

Translate

C

Celestial_care5161Author

Participant

Hi Gabriel, thanks for jumping in. Yes, there are tickets: ADB-47459129-Y0V2 (opened Oct 8, escalated to engineering Oct 12, closed Oct 20 as a known bug, not fixed) and the current one ADB-47907298-S1C4, opened Nov 6 via chat. I replied to it the same day with a fresh HAR, a screenshot and all request IDs. Could you check with the Firefly team whether something is stuck on my account's partner-model access? Nate, thanks: it fails the same way in fresh sessions on other browsers, devices and in Photoshop, so it follows the account, not the app session.

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.