Skip to main content
S
Serg-2025
Participant
March 4, 2025

an error during creating videos

  • March 4, 2025
  • 3 replies
  • 186 views

I have download two images, describe what to do and clic on create button - constantly have a massege - anable to load(

3 replies

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
March 4, 2025

Hi Serg-2025!

Sorry to see that. I tried the prompt after translating "the girl winked turned away, spreading her hair" and got the same error. I removed the "winked" word from the prompt and able to generate the video.

Let us know if this helps.

 

Thanks, 

KR

S
Serg-2025Author
Participant
March 4, 2025

windows 11 pro

use 16:9

adobe friendly standart

 

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
March 4, 2025

Hello @Serg-2025,

Thank you for your message. 

 

I have a few questions to help track down this problem.

  • If you have a personal plan, have you subscribed to a premium Firefly plan? A premium Firefly plan is needed to generate video for people on personal plans. If you did subscribe to a premium Firefly plan, which plan did you subscribe to? (See plans listed here.) Or are you on an enterprise plan?
  • Can you generate Firefly video without a keyframe?
  • Is your keyframe aspect ratio exactly 16:9?
  • Please tell us what OS and browser you are using along with their version numbers.


Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices