Participant

An error with generation history

Forum|Forum|8 months ago
November 15, 2025
6 replies
153 views

Hi Support Team,

I’m experiencing an issue with my Adobe Firefly generation history. When I open the history panel, I can see the cards of my previously generated images, but the cards appear empty. When I click on any of them, an error message appears stating that the generated images cannot be displayed.

Could you please assist in restoring or troubleshooting my generation history? I would really appreciate your help, as these images are important for my work.

Thank you in advance.

Generate Image

O

Oh.N8

Hey @Anton_Oz4614
Adding a bit @droopydog500 requested/ mentioned.
Could you also have a look in your Creative Cloud App? I find the Creative Cloud app more consistent in viewing our images.

Cheers

Nate

Go_Vango8061

Participating Frequently

Typical Adobe Firefly support, people complain, and they do nothing. Tried it all and still not seeing things, but as long as they have my money they really don't care.

A

Anton_Oz4614Author

Participant

No, it doesn't work on Safari also, same issue

droopydog500

Community Manager

I was just asking you to test another browser to see if it has the same problem. If it does not, it might be an extension that is interfering. Ad blockers sometimes are the source of the problem.

droopy

Adobe Community Expert (not an Adobe employee)

A

Anton_Oz4614Author

Participant

Hi,

I'm usually using Chrome and it's a bit uncomfortable to change to another browser

Thanks

droopydog500

Community Manager

Hello @Anton_Oz4614 ,

Thank you for your message.

What browser are you using? If you try another browser as a test, does that browser also have the problem?

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

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