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Participant
September 1, 2026

Apresentando uma propaganda: apresentamos uma nova forma de criar. eu tento apertar nos botões: liberar ou experimentar, mas está travado e isso não está deixando eu fazer nada na dela, nem escrever o promt e nem criar nada.

  • September 1, 2026
  • 1 reply
  • 9 views

Apresentando uma propaganda: apresentamos uma nova forma de criar. eu tento apertar nos botões: liberar ou experimentar, mas está travado e isso não está deixando eu fazer nada na dela, nem escrever o promt e nem criar nada.

 

    1 reply

    Tarun Saini
    Community Manager
    Community Manager
    September 2, 2026

    Hi ​@Fabio3186921471v7,

     

    I'm sorry to hear you're running into this issue. I understand how frustrating it can be when you're eager to try a new feature, but the interface appears locked and prevents you from entering a prompt or generating any content.

    To help us better understand what's happening, could you share a few additional details?

    A few questions:

    • Are you accessing Firefly through a web browser, desktop app, or mobile app?
    • What happens when you click the "Try" or "Release" button? Does nothing happen, or do you see an error message?
    • Which browser and operating system are you using?
    • Does the issue occur after signing out and back into your Adobe account?
    • Have you tried opening Firefly in an Incognito/Private browsing window or a different browser?
    • Are you seeing any pop-ups, loading indicators, or messages on the screen?
    • Could you share a screenshot or screen recording of what you're seeing?

    Regards,

    Tarun