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Long Face Murdera
Participant
April 22, 2025

Are We All Losing Credits on Bad Generations?

  • April 22, 2025
  • 2 replies
  • 304 views

Hey everyone,
I’m hoping to get some clarity here—and maybe see if others are having the same experience.

I’ve been using Firefly and have been really disappointed to learn that every generative attempt, even the ones that completely miss the prompt, are still deducted from my monthly credits. I’m talking about outputs that are unusable or totally off-base—yet they still cost me credits like they were successful.

Is this how it’s supposed to work? Are we all basically paying for misfires? If so, is there any kind ofrecourse for credits lost due to bad generations? It feels like we’re being charged for the platform’s errors, and I can’t be the only one who finds that frustrating. I burnt through an entire months credits on one image... 

Would love to hear what others are experiencing or if there’s a way to report this for reimbursement.

Thanks,

I'm working on a System Model XPS 8930
 Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz, 3000 Mhz, 8 Core(s), 8 Logical Processor(s) runniung windows 10. 

    2 replies

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    Michelle0495
    Participant
    September 24, 2025

    Yes! I'm having this issue where Adobe is not following the prompts that I am providing. I have been including an image with a detailed description and I am not getting accurate results. Either it's not doing anything that I'm asking it to do or it's doing the wrong thing for example, snowing inside of the room rather than outside the window. And each time I try to correct Adobe's mistakes, I lose credits. I don't feel that I should have to sacrifice my credits just because the system is not generating images correctly.

      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      October 8, 2025

      Sorry about the trouble. Could you share the prompt and the generated results with us? Please note that Firefly doesn't understand negative prompting.

       

      Let us know.

       

      Thanks,
      ^KR

      O
      Community Expert
      Oh.N8Community Expert
      April 22, 2025

      Hey @Long Face Murdera 

      We can't reclaim the use of credits.
      However, there are steps that we can take.
      1) Thumbs up or down. Give feedback to the developer team. 
      Remember to give thumbs up as well. This way they can see what is working.

      2) Provide a drawing/ sketch or  something for Firefly to work with. These images do help considerably. Having a style reference also helps.

      3) Start a new seed. Bad seeds do occur. Starting over and fresh resets everything.

      Extra tip: turn off fast mode. You save your credits when you upscale.

      Keep a Google Doc, Word Doc, or Pages... of your favourite images with a link. The documents are a good way to stay organized and allows you to share your links effortlessly.

      Cheers

      O. Nate

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