Attempted to generate a video using Ray HDR 3 and it took my credit but video does not work or won't load

Forum|Forum|13 days ago
February 24, 2026
2 replies
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I used Adobe Firefly to generate a video using Ray3 HDR with only one frame, thee video finished took my credits and once it finished loading the video will not play and when i download it, it does not play.

Kartika Rawat

Community Manager

Hi Bella Logan!

Sorry to hear that. If there’s an error in the generation, the credits are restored to the account. Could you share a screenshot that displays the issue?

Let us know.

Thanks,

Kartika

moved to questions

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