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Bella Logan
Participant
February 24, 2026
Question

Attempted to generate a video using Ray HDR 3 and it took my credit but video does not work or won't load

  • February 24, 2026
  • 2 replies
  • 15 views

I used Adobe Firefly to generate a video using Ray3 HDR with only one frame, thee video finished took my credits and once it finished loading the video will not play and when i download it, it does not play.

    2 replies

    Kartika Rawat
    Community Manager
    Community Manager
    February 25, 2026

    Hi Bella Logan!

    Sorry to hear that. If there’s an error in the generation, the credits are restored to the account. Could you share a screenshot that displays the issue?

     

    Let us know.

    Thanks,

    Kartika

     

    moved to questions

    February 24, 2026

    Hey ​@Bella Logan 

    This sounds very frustrating.

    Please keep in mind that Ray ​​​​​​3 HDR is a partner model. There might be something occurring w the partner model. 


    Cheers

    Nate