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Hello @Isabely_Ara�jo0286,

Thank you for your message. 

Can you please provide us with some more information so we can see how to help you? Can you please reply with the following information:
• What Firefly function were you using? (text to image, text to vector, text to video, image to video, generative fill, audio/video translation, boards)
• A screen shot of the whole browser window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening.
• Tell us what operation system (OS) and browser you are using along with their version numbers.

Thanks,
    droopy