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Participant
September 27, 2026

big error credits

  • September 27, 2026
  • 1 reply
  • 11 views

I wanted to make a short 8 sec clip and I got an error when generating it. My credits were taken but I didn't get anything. On the 2nd try the same thing, my credits were taken and I didn't get anything. 800 credits is not a little bit at all. What's going on?

    1 reply

    N8.
    Community Expert
    September 27, 2026

    Thank-you ​@mihai_9573 for writing in could you try to download your images/videos from your Creative cloud app under files = generation history. 

    Nate