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Participating Frequently
February 13, 2025

Blank screen when I visit Firefly

  • February 13, 2025
  • 13 replies
  • 944 views

 

Same as the title. I got an email for the generative video beta approval but when i visited the site it was just a blank screen. I have checked and my connectivity is strong and other websites are functioning normally.

 

 

13 replies

droopydog500
Community Manager
Community Manager
February 15, 2025

Hello @Tulasi Mukunda,

 

Please note that the Brave Browser is not a supported browser. Supported browsers are listed in this document: Adobe Firefly technical requirements.

 

If Chrome and Edge do not work, and you are using windows, try resetting the Defender Firewall to the default configuration. In most cases of this behaviour, that is the problem.

My best,
    droopy

Adobe Community Expert (not an Adobe employee)
Participating Frequently
February 15, 2025

I am using Brave browser, it does not work on either Chrome or Microsoft Edge. I don't have any other browsers installed

droopydog500
Community Manager
Community Manager
February 13, 2025

Hello @Tulasi Mukunda,

Thank you for your message. I am sorry you are having this problem. 

What operating system and browser are you using and what version numbers? Can you try another browser as a test?  If you use Chrome, try Microsoft Edge; if you use any other, try Chome.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)