Participant

Boards Not working

Forum|Forum|5 months ago
September 12, 2025
14 replies
1848 views

Just tried to use the new Firefly Boards feature but it doesn't seem to be working at all. Clicking on "Create new board" or "Remix file" under the featured projects loads a page which shows an error saying "Error cloning document". If I then try to drag an image into the browser I get another error saying "Edit access to Firefly Boards (Beta) is required to place files on the canvas".

I'm on MacOs 15.6 and tried this in Arc, Safari, Edge and Chrome with the same results.

Any help would be very appriciated.

Design

Show previous replies

M

Minouche31291795jvgj

Participant

i have aslo loading problems at my end. Ios.

droopydog500

Community Manager

Hi @eatshoptravel,

I merged your post into this thread where someone else is reporting the same problem. Please tell us your OS and browser. Also, as I asked the other person, can you please provide a screen shot of the whole browser window? That can help provide context that might identify the problem. A screen recording would be even better.

Thanks,

droopy

Adobe Community Expert (not an Adobe employee)

E

eatshoptravel

Participant

I'm getting an error message when trying to create a new board, note, i have not created a board previously.

Kartika Rawat

Community Manager

Thanks for bringing this up. We have shared the issue with the product team

^KR

droopydog500

Community Manager

Hello @MLesniewski,

Thank you for your message.

Can you please provide a screen shot of the whole browser window? That can help provide context that might identify the problem. A screen recording would be even better.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

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