Browser freezing in Firefly Studio

I activated a 7-day free trial of Adobe Firefly Pro Plus on October 11, 2026, and unfortunately, the service has been almost completely unusable.

I've encountered several serious issues:

1. The Adobe Firefly Studio interface constantly freezes. The entire page becomes unresponsive, sometimes even when simply moving the mouse or clicking a button. I've tested Chrome, Firefox, and Microsoft Edge, and the same problem occurs in all three browsers.

2. Creating a completely new project does not resolve the issue. The application continues freezing, even in an empty project.

3. Third-party image generation models fail. I've tested Nano Banana Pro, Nano Banana 2, and other available partner models with very simple prompts. They repeatedly return errors such as "Something went wrong. Please try again later."

4. Many image generation models are missing from the model selector. The available models also appear to differ between Firefly Studio and the older image generation interface.

5. Video generation is not available as advertised. Kling 2.5 Turbo, which is advertised as Unlimited with Firefly Pro Plus, does not appear in my video model selector. The available video models require generative credits.

I've already tried different browsers, new projects, restarting the application, and simple prompts without reference images. None of these attempts resolved the problems.

My subscription is Adobe Firefly Pro Plus, currently in its 7-day trial period.

Could someone from Adobe please investigate these issues and clarify why the advertised Unlimited partner models are unavailable or failing in my account?

I would also appreciate clarification regarding the missing Kling 2.5 Turbo model and whether the advertised Unlimited benefits are actually available to customers in Romania.

Thank you.