Bug in Adobe Firefly - promo modal blocks the interface after page refresh (premium account)
Hello,
I'm reporting a technical bug in the Adobe Firefly web app (generate.adobe.com) that prevents me from normally using the service I pay for as a premium subscriber (around 160 EUR).
Description of the problem:
1. After refreshing the page (F5), a promotional modal briefly appears for a split second ("You have unlimited generations" / "Premium feature") - even though I already have an active premium subscription.
2. The modal disappears visually very quickly, but after it disappears, no buttons on the page respond to clicks - the interface is completely blocked/unresponsive.
3. The only way to restore the page is to manually clear cookies, then accept the premium modal again (clicking "Continue"/"Get started") - after that the page works correctly until I refresh it again.
4. The problem returns every time the page is refreshed.
Technical details (from the browser developer console):
- The element responsible for the modal: <div class="intro-modal-container" data-testid="firefly-intro-modal"> inside the <firefly-navigation-card> component, rendered in Shadow DOM.
- The following warnings appear in the console when the page loads:
- "An instance of SAM.js already exists, but is not compatible with the requested version: 10.0.867"
- "[CommunityAdapter] MobX store not yet initialized. Call openSubmissionModal() first or check isStoreInitialized."
- "A valid locale code was not provided. Defaulting to en-US."
- It appears that the premium promo modal is being shown incorrectly to a user who already has an active premium subscription, and that its closing (or an attempted automatic close) leaves the application state out of sync, which then blocks the rest of the interface.
I would appreciate help resolving this issue, since I currently cannot normally use the service I am paying for. I can provide developer console screenshots with the exact error log if needed.
Best regards
