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simone_5353
Participant
August 24, 2025

Bug Report – Credits Deducted When Generation Fails on Veo3 Model by Adobe Firefly

  • August 24, 2025
  • 1 reply
  • 132 views

I encountered a bug while using Adobe Firefly with the Veo3 model.

When I started two generations, the system displayed the message “Unable to generate”, but my credits were still deducted.

 

Could you please check this issue? It seems that failed generations on Veo3 are incorrectly consuming credits.

 

Thank you for your support.

    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    August 25, 2025

    Hi simone_5353!

    Sorry about the issue. Could you share the prompt with us? Does it also happen with other models? 

     

    Let us know. Happy to help.

     

    Thanks, 
    ^KR

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