Skip to main content
D
danieleg81965061
Participant
October 31, 2025

BUG video

  • October 31, 2025
  • 1 reply
  • 51 views

Hello, I encountered a bug while using Ray3 HDR.
I didn’t even finish the video creation process, but my credits were still deducted.
Now I’m left with no credits and no video.

1 reply

S
Community Manager
SamarthSCommunity Manager
Community Manager
October 31, 2025

Hi @danieleg81965061, 

 

Thanks for reaching out. I am sorry about the issue. We do not currently offer the option to refund credits. Please try using a different browser and see if the error persists. 

^Sam
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices