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Mohamed29678166r7ds
Participant
May 1, 2026

Buggy "Content Credentials" error

  • May 1, 2026
  • 1 reply
  • 11 views

Hi,

 

I’m on the Firefly Premium plan.

 

Whether I use my own pictures that I took with a camera, or my own Firefly-generated images, to use as a reference image in a video, I always get the error: "Upload another image: This image has Content Credentials that indicate it can't be used with generative AI features."

 

Here’s a random image we took with our camera that still gave us the same error message:

 

 
I KNOW there is a workaround that makes it work for Firefly-generated images by clicking the “share” button and selecting “image-to-video”, but it still doesn’t solve the issue because:
 
1. It only works for Firefly-generated images and,
2. Even for Firefly-generated images, “image-to-video” only sets it as the first frame of the video, but I can’t use it to add the last frame, and I can’t use to add more reference images.
 
 
 

    1 reply

    Hajar Toutsi
    Community Manager
    Community Manager
    May 1, 2026

    Hi Mohamed29678166r7ds,
    Thanks for reaching out!

    We’ve started seeing similar reports from Enterprise users. Is your plan Individual or Enterprise?
    Could you let us know if the issue also happens on Boards?

    Let us know what you find.

    ​​​​​​​Hajar

    Mohamed29678166r7ds
    Participant
    May 1, 2026

    Hi ​@Hajar Toutsi,

    Thanks for the reply.

    Mine is an Individual plan, not Enterprise.

    The issue doesn’t seem to happen on Boards, I just tried it now. But I don’t think Boards’ workflow will be useful for my current project.

    Thank you!

    Hajar Toutsi
    Community Manager
    Community Manager
    May 1, 2026

    Thanks for confirming, Mohamed29678166r7ds!
     

    To help the product team investigate further, could you share a short recording of the issue as it happens on your end, using the same image you included in your post? Since we weren’t able to reproduce the error ourselves, seeing it directly will be really helpful.

    Looking forward to your update.

    Hajar